Budget: 4 lpa
Job Description – E-commerce ORM Executive
Role Overview
We are looking for an E-commerce ORM Executive to manage online customer reviews,
ratings, complaints and brand reputation across e-commerce marketplaces and other
digital platforms.
Key Responsibilities
Monitor customer reviews, ratings and feedback across Amazon, Flipkart,
Myntra, Nykaa, D2C and other platforms.
Track negative reviews, customer complaints and recurring issues.
Coordinate with Customer Support, Operations and Marketplace teams for issue
resolution.
Maintain review and complaint trackers and share regular reports.
Identify common customer concerns and highlight them to the relevant teams.
Monitor product ratings and review trends and suggest areas for improvement.
Ensure timely responses/actions on customer feedback as per company
guidelines.
Coordinate with R&R agencies to ensure activities are completed on time and
follow up on payments.
Track ORM performance and prepare daily/weekly/monthly reports.
Requirements
2–3 years of experience in ORM, E-commerce Operations, Customer Experience
or a similar role.
Good understanding of e-commerce marketplaces.
Strong Excel/Google Sheets skills.
Good communication and follow-up skills.
Strong attention to detail and ability to manage large volumes of data.
Good problem-solving and coordination skills.
Experience in managing online reviews, ratings and customer complaints will be
preferred.
Pay: ₹200,000.00 - ₹400,000.00 per year
Work Location: In person
