*Position:* Desktop Support Engineer (L1)
*Experience:* 3–5 Years
*Key Responsibilities:*
· Provide L1 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
· Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and Microsoft 365 applications.
· Resolve basic hardware, software, email (Outlook), and network (LAN/Wi-Fi) issues.
· Install and configure new desktops, laptops, printers, and software.
· Create and manage basic user accounts, password resets, and user onboarding/offboarding.
· Provide remote and onsite support to end users.
· Perform basic troubleshooting of CCTV systems, IP cameras, DVR/NVR, and coordinate with vendors for unresolved issues.
· Maintain IT asset inventory and update service tickets in the IT Helpdesk system.
· Escalate complex issues to the L2/Infrastructure team as required.
· Ensure timely resolution of support requests within defined SLAs.
*Required Skills:*
· Windows 10/11
· Microsoft Office/Microsoft 365
· Basic Hardware & Networking
· LAN, Wi-Fi, TCP/IP
· Basic Active Directory knowledge
· Basic CCTV/IP Camera support
· Good communication and troubleshooting skills
*Qualification*
· Diploma/BCA/B.Sc. (IT/Computer Science) or equivalent.
Apply Now - 7447441218
Pay: Up to ₹350,000.00 per year
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
