- Support Onshore Manager, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
- Assistant Management Accountants, for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance and support when required
- Client operations team, trainers and, SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans
Escalation teams at the client end for the purpose of seeking clarifications & answering queries