Education Counselor / Admissions Counselor
Location: NIBM, Pune
Work Mode: Work From Office
Industry: EdTech / Online Education
Experience: 1–3 years preferred
Employment Type: Full-Time
About the Role
We are looking for a results-driven Education Counselor / Admissions Counselor to join our team in NIBM, Pune.
The primary responsibility of this role is to connect with leads, understand their educational and career requirements, counsel them on suitable online courses, and convert interested prospects into admissions.
The ideal candidate should be confident on calls, persuasive without being pushy, excellent at building rapport, and highly focused on achieving admission and revenue targets.
This is a target-oriented sales role with a strong focus on lead conversion and follow-ups.
Key ResponsibilitiesLead Calling & Counseling
- Contact prospective students through inbound and outbound calls from leads generated through digital marketing campaigns and other channels.
- Understand the student's educational background, career goals, interests, requirements, and budget.
- Provide accurate information about available online courses, including curriculum, duration, eligibility, fees, learning format, certifications, and career relevance.
- Counsel students and help them identify the course that best matches their goals.
- Explain the benefits, value proposition, and outcomes of the courses effectively.
- Handle questions and objections related to fees, course duration, credibility, online learning, career outcomes, and other concerns.
Admissions & Conversion
- Convert qualified leads into enrollments/admissions through effective counseling and follow-up.
- Follow up with interested prospects through calls, WhatsApp, email, and other appropriate channels.
- Maintain regular communication with prospective students throughout the decision-making process.
- Create urgency and communicate relevant offers, deadlines, batches, and enrollment timelines appropriately.
- Negotiate and handle objections while maintaining a positive student experience.
- Achieve assigned daily, weekly, and monthly admission targets.
- Take ownership of leads from the initial enquiry through to successful enrollment.
Lead Management
- Maintain accurate records of all leads, conversations, follow-ups, and admission status in the CRM/system.
- Ensure timely follow-ups and avoid lead leakage.
- Prioritise leads based on intent, interest, and probability of conversion.
- Maintain a healthy pipeline of prospective students.
- Track and report lead status, conversions, pending follow-ups, and lost opportunities.
- Coordinate with the admissions/operations team to ensure a smooth enrollment process after conversion.
What We’re Looking For
- 1–3 years of experience in inside sales, tele-sales, education counseling, admissions counseling, EdTech sales, or a similar target-driven role.
- Experience in selling online courses, educational programs, training programs, certifications, or other high-consideration products/services will be strongly preferred.
- Excellent verbal communication and interpersonal skills.
- Strong convincing, counseling, negotiation, and objection-handling abilities.
- Comfortable making a high volume of calls every day.
- Ability to build rapport quickly with prospective students.
- Strong follow-up skills and persistence.
- Ability to understand customer needs and recommend the right solution rather than simply making a sales pitch.
- Target-oriented and motivated by achieving and exceeding sales goals.
- Good working knowledge of CRM systems, WhatsApp, email, and basic MS Office/Google Workspace.
- Fluent in English; knowledge of Hindi and/or Marathi will be an advantage.
- Ability to work from office in NIBM, Pune.
Relevant Experience
Candidates with experience in the following sectors will be preferred:
- EdTech
- Online Education
- Educational Institutes
- Coaching & Training Institutes
- Skill Development / Upskilling
- Professional Courses
- Certification Programs
- Inside Sales
- Telesales
- Admissions & Enrollment Sales
- B2C Sales
Candidates who have previously sold online courses, professional certifications, career programs, or other education products will have a strong advantage.
Key Performance Indicators (KPIs)
- Number of leads contacted
- Contact/connection rate
- Qualified leads generated
- Lead-to-admission conversion rate
- Number of admissions
- Monthly revenue generated
- Follow-up completion rate
- Achievement of monthly sales/admission targets
- Lead response time and CRM hygiene
The Ideal Candidate
The ideal candidate is someone who can turn an enquiry into a conversation, a conversation into trust, and trust into an admission.
You should be comfortable spending a significant part of your day on calls, understanding student requirements, answering questions, handling objections, and following up consistently.
We are looking for someone who is confident, persuasive, empathetic, target-driven, and genuinely good at conversations.
If you enjoy sales, are motivated by targets, and believe you can convince the right student to take the right course at the right time, this role is for you.
What We Offer
- Work with a growing online education business.
- High-volume lead environment with opportunities to maximise conversions.
- Performance-driven growth opportunities.
- Exposure to education sales, counseling, and digital lead generation.
- Support from marketing and admissions teams.
- Opportunity to grow into a Senior Education Counselor / Team Leader / Admissions Manager role based on performance.
Location: NIBM, Pune
Work Mode: Work From Office
Employment Type: Full-Time
Pay: ₹11,170.03 - ₹55,610.45 per month
Work Location: In person
