We are Hiring: Customer Support Executive
Working Days: 5 (Rotational Week Offs)
Shifts Calls: 10 AM – 7 PM Chats: 8 AM – 12 Midnight
About Us:
SuperBottoms started as a cloth diaper brand and has grown into a full kids’ bottom wear brand – diapers, underwear, joggers, and more.
We focus on creating comfortable, stylish, and functional essentials for kids. We thrive on experimentation, solving real challenges, and building a fun, innovative workplace.
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to provide a delightful experience to our customers. You will handle calls, chats, and emails, resolve queries, provide updates, and assist with post-purchase support.
What You will Do:
● Handle inbound/outbound calls and chats, and respond to emails
● Assist customers with product information, orders, returns/exchanges, and post-purchase support
● Collaborate with logistics, operations, and tech teams to resolve issues
● Document customer interactions and feedback in CRM tools
● Identify recurring issues to help improve processes
What We are Looking For:
● 2+ years of customer support experience in e-commerce (calls & emails)
● Strong verbal and written communication in English
● Experience with CRM/support tools or ticketing systems
● Problem-solving mindset with a customer-first approach
● Ideally, a dedicated workspace and a strong support system at home.
Preferred Skills:
● Familiarity with e-commerce processes (orders, returns, shipping)
● Strong rapport-building and empathy-driven communication.
What We Offer:
● Growth with a fast-moving D2C brand
● Collaborative, customer-first culture
● Career progression in customer experience and related domains
● Competitive compensation and benefits
Pay: ₹300,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: Hybrid remote in Mumbai, Maharashtra
