Assistant Manager - CC

Durafit -
Tiruchirappalli, Tamil Nadu

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Job details

Full-time

Qualifications

Telugu
Malayalam
English
Tamil
Hindi
Communication skills

Full job description

Roles and Responsibilities:

Supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
Monitoring service quality by conducting sample checks on calls and emails
Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity
Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery
Recruiting, training, coaching and performance managing the customer service team
Analyse customer care data and statistics to obtain results useful in taking key business decisions.
Assign and designate job territories to customer care staff according to their performance and history
Handle tough or complex customer issues by analysing said problems to come up with solutions effective in addressing customer complaints.
Qualification: Any degree

Requirements

Experience Required:

1. Minimum 5 years in customer care and support

Skills for Success:

1. Excellent Communication

2. Should be fluent in English,Tamil, Hindi,Telugu,Malayalam.

3. Capable of training a team

4. Good at Handling customer queries

5. Customer centric attitude

Benefits

Perks and Benefits

Performance based variable pay

Employee friendly environment

Monthly employee engagement

Annual vacation

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Requirements

Experience Required:

Benefits

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