Job Description - Tour Operations, Sales & Tour Guide ExecutivePosition
Tour Operations, Sales & Tour Guide Executive
Job Summary
We are looking for an energetic and customer-focused Tour Operations, Sales & Tour Guide Executive to manage tour bookings, coordinate travel arrangements, promote and sell tour packages, and provide an excellent guiding experience to guests. The ideal candidate should have strong communication skills, good destination knowledge, sales ability, and a passion for travel and hospitality.
Key Responsibilities
- Handle inquiries from customers through phone, email, WhatsApp, and other channels.
- Promote and sell tour packages, sightseeing tours, activities, transportation, and other travel services.
- Prepare quotations, itineraries, and customized tour packages based on customer requirements.
- Convert inquiries into confirmed bookings and achieve assigned sales targets.
- Coordinate with hotels, transport providers, activity operators, restaurants, and other suppliers.
- Manage tour bookings, confirmations, schedules, and operational arrangements.
- Welcome and assist guests throughout their tour or travel experience.
- Conduct sightseeing tours and provide accurate information about destinations, attractions, history, culture, and local experiences.
- Ensure guests receive a safe, comfortable, and enjoyable tour experience.
- Handle customer requests, changes, complaints, and operational issues professionally.
- Maintain accurate records of bookings, payments, customer details, and tour schedules.
- Follow up with customers after tours to collect feedback and encourage repeat business.
- Support the development and promotion of new tour packages and travel experiences.
- Maintain strong relationships with customers, suppliers, and business partners.
- Ensure all tours are operated according to company standards and schedules.
Requirements
- Previous experience in tour operations, travel sales, tourism, or tour guiding is preferred.
- Excellent communication and interpersonal skills.
- Good knowledge of local destinations, attractions, and tourism activities.
- Strong sales and negotiation skills.
- Ability to prepare itineraries and quotations.
- Good organizational and time-management skills.
- Customer-service-oriented attitude.
- Ability to work independently and as part of a team.
- Willingness to travel and work flexible hours, including weekends and holidays when required.
- Proficiency in English; knowledge of additional languages is an advantage.
- Valid driving licence is an advantage, if the role involves transportation or driving guests.
Key Skills
Tour Operations | Sales | Customer Service | Tour Guiding | Destination Knowledge | Travel Planning | Communication | Negotiation | Booking Management | Problem Solving
Preferred Experience
6 Months - 1 year of experience in tourism, travel agency, tour operations, hospitality, sales, or a related field.
Performance Indicators
- Achievement of monthly sales targets.
- Number of confirmed tour bookings.
- Customer satisfaction and positive feedback.
- Repeat customers and referrals.
- Efficient coordination and smooth execution of tours.
- Accuracy of bookings, quotations, and itineraries.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
