Job Title: Senior Associate - Research & Insights (Full-Time)
Company: Upstox
Location: Mumbai
Work arrangement: 5 days in the office
At Upstox, we’re building the future of investing — simple, powerful, and for everyone. We’re one of India’s fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global, and on a mission to make wealth creation accessible to every Indian. From first-time investors to seasoned traders, millions trust us to power their financial journeys. We’re not just moving fast — we’re moving with purpose. If you thrive in a high-energy, high-impact environment, you’re in the right place.
As a Senior Associate - Research & Insights, the core responsibilities would be around independently executing research studies / projects and supporting the Team in translating research findings into actionable insights. This includes -
- Planning and executing qualitative research studies in line with research objectives and discussion guides
- Identifying and reaching out to relevant target audiences and inviting them for research discussions
- Conducting research discussions / moderations with users and stakeholders
- Ensuring quality of user interactions and capturing relevant insights during sessions
- Transcribing and organizing completed user sessions
- Supporting analysis of qualitative data and identifying key themes, patterns and insights
- Supporting preparation of research reports and presentations
- Scripting survey questionnaires and creating survey links
- Coordinating survey distribution using CRM tools
- Monitoring survey responses and ensuring data quality
- Preparing scorecards and research trackers
- Supporting quantitative data analysis and report preparation
- Highlighting key findings and trends from research data
- Interacting with cross-functional teams to gather required inputs such as databases, prototypes, product information, etc.
- Coordinating with stakeholders throughout the research process
- Maintaining a structured repository of research documents and outputs
- Maintaining logs for data requests and research activities
- Collating stakeholder feedback and tracking action steps based on research findings
- Supporting multiple research projects simultaneously and ensuring timely execution
- Other activities, as required
- 3 - 4 years of Market Research experience in a market research agency / company handling both qualitative and quantitative studies
- Hands-on experience in conducting user interactions / interviews and supporting research projects end-to-end
- Strong proficiency in Excel and PPT is a must
- Good analytical and problem-solving skills
- Strong oral and written communication skills
- Fluent in English and Hindi (Any other regional language will be a bonus)
- Ability to independently manage research activities and coordinate with multiple stakeholders
- Fintech / consumer internet background is good to have
- Self-starter / go-getter / self-motivated individual
- Strong attention to detail and ability to work in a fast-paced environment
You’ll be part of one of the most impactful fintech ecosystems, shaping how millions experience and perceive investing. As part of a high-performing, collaborative environment, your work will directly influence brand, product, and growth decisions through deep consumer understanding and data-led insights.
By applying for this position, you acknowledge that you have reviewed our Prospective Employee Privacy Notice, which outlines how Upstox collects, uses, and protects your Personal Information ("PI"). I accept Upstox's Prospective Employee Privacy Notice.
Upstox is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics
