Telesales Executive
Job Summary
We are looking for a dynamic and results-driven Telesales Executive to promote and sell our range of healthcare and pharmaceutical products through outbound and inbound calls. The ideal candidate will be responsible for generating sales, building strong customer relationships, handling product inquiries, and ensuring a seamless customer experience while adhering to all applicable pharmaceutical marketing and sales guidelines.
Key ResponsibilitiesSales & Customer Engagement
- Conduct outbound calls to existing and prospective customers to promote the company's medicine and healthcare product portfolio.
- Handle inbound customer inquiries regarding products, pricing, availability, and order status.
- Achieve daily, weekly, and monthly sales targets through effective telesales strategies.
- Recommend suitable products based on customer requirements, ensuring ethical and responsible product promotion.
- Cross-sell and upsell complementary healthcare products where appropriate.
Customer Relationship Management
- Build and maintain long-term relationships with customers through regular follow-ups.
- Maintain accurate customer records, purchase history, and communication logs in the CRM system.
- Address customer concerns, complaints, and queries promptly, escalating issues when necessary.
- Encourage repeat purchases through personalized service and relationship building.
Order Processing & Coordination
- Process customer orders accurately and efficiently.
- Coordinate with inventory, warehouse, and logistics teams to ensure timely order fulfillment and delivery.
- Inform customers about product availability, expected delivery timelines, and promotional offers.
- Track pending orders and ensure timely follow-up until completion.
Product Knowledge
- Develop a thorough understanding of the company's medicine and healthcare product portfolio.
- Stay updated on product features, usage instructions, contraindications, and company policies.
- Communicate product information accurately and responsibly, without making unapproved medical claims.
- Escalate medical or clinical questions to qualified healthcare professionals when required.
Sales Reporting
- Maintain daily call records, sales reports, and customer interaction logs.
- Monitor sales performance against assigned targets.
- Share customer feedback and market insights with the sales and marketing teams.
- Identify opportunities to improve customer acquisition and retention.
Compliance
- Ensure all sales activities comply with applicable pharmaceutical regulations, company policies, and ethical marketing standards.
- Maintain confidentiality of customer and business information.
- Adhere to data privacy requirements while handling customer information.
Qualifications
- Bachelor's degree or diploma in Business, Pharmacy, Life Sciences, Healthcare, Marketing, or a related field (preferred).
- 1–3 years of experience in telesales, inside sales, customer service, or pharmaceutical sales.
- Experience in healthcare, pharmacy, nutraceutical, or wellness products is an advantage.
Required Skills
- Excellent verbal communication and active listening skills.
- Strong sales, persuasion, and negotiation abilities.
- Customer-focused approach with strong relationship management skills.
- Ability to explain healthcare products clearly and professionally.
- Familiarity with CRM software and Microsoft Office.
- Strong organizational and time management skills.
- Ability to work in a target-driven environment while maintaining service quality.
- High level of integrity, professionalism, and attention to detail.
Key Performance Indicators (KPIs)
- Achievement of monthly and quarterly sales targets.
- Number of outbound calls and customer interactions completed.
- Lead-to-sale conversion rate.
- Customer retention and repeat purchase rate.
- Average order value.
- Customer satisfaction and service quality scores.
- Accuracy and timeliness of order processing.
- CRM data accuracy and follow-up completion.
Preferred Attributes
- Positive attitude with a passion for customer service and sales.
- Self-motivated and goal-oriented.
- Ability to build trust and rapport with customers over the phone.
- Quick learner with strong product knowledge retention.
- Team player with a proactive and solution-oriented mindset.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
