JOB DESCRIPTION – E-COMMERCE MANAGER
Position
E-Commerce Manager
Department
E-Commerce
Location
Jaipur, Rajasthan
Employment Type
Full-Time | Work from Office
Experience
4–8 Years
About the Role
We are looking for a results-driven and experienced E-Commerce Manager to lead and manage the company’s online business across its website and major e-commerce marketplaces. The ideal candidate will be responsible for driving online revenue, managing marketplace operations, improving product visibility, optimizing customer experience, and developing strategies to achieve business growth and sales targets.
The candidate should have strong expertise in Shopify, Amazon, Flipkart, Myntra, Ajio, and other relevant e-commerce platforms, along with good analytical, commercial, and team-coordination skills.
Key Responsibilities
E-Commerce Operations
· Manage day-to-day operations of the company’s e-commerce website and online marketplaces.
· Ensure smooth and efficient functioning of all e-commerce channels.
· Monitor orders, inventory, returns, cancellations, dispatches, and customer-related issues.
· Coordinate with internal teams to ensure timely order processing and fulfilment.
Sales & Revenue Management
· Develop and implement strategies to achieve monthly, quarterly, and annual online sales targets.
· Monitor marketplace and website sales performance and identify opportunities for growth.
· Analyze sales trends and take corrective actions to improve revenue and profitability.
· Drive customer acquisition, repeat purchases, and overall online business growth.
Marketplace Management
· Manage and optimize online stores across Shopify, Amazon, Flipkart, Myntra, Ajio, and other relevant marketplaces.
· Maintain strong relationships with marketplace account managers and partners.
· Monitor marketplace performance, policies, promotions, and commercial opportunities.
· Resolve operational and platform-related issues in a timely manner.
Product Listing & Merchandising
· Manage product uploads, listings, categorization, pricing, images, descriptions, and attributes.
· Ensure product information is accurate, complete, and aligned with brand standards.
· Optimize product listings to improve search visibility, conversion, and sales.
· Monitor product availability and visibility across all online channels.
Promotions & Digital Marketing Coordination
· Plan and execute marketplace promotions, discounts, offers, and campaigns.
· Coordinate with the Marketing/Digital Marketing team for online campaigns and promotional activities.
· Support SEO, paid marketing, social media, and other digital initiatives to increase website traffic and conversions.
· Monitor campaign performance and recommend improvements.
MIS & Performance Analysis
· Track and analyze sales, revenue, conversion rate, website traffic, AOV, product performance, returns, cancellations, inventory, and marketplace performance.
· Prepare daily, weekly, and monthly MIS and performance reports for management.
· Provide actionable insights and recommendations based on data analysis.
Cross-Functional Coordination
· Coordinate with Warehouse, Finance, Customer Support, Marketing, Product, and IT teams for smooth e-commerce operations.
· Ensure timely resolution of order, payment, inventory, logistics, and customer-related issues.
· Work closely with internal teams to improve operational efficiency and customer experience.
Market & Competitor Analysis
· Monitor competitors, pricing, product offerings, promotions, and market trends.
· Identify new marketplace opportunities and emerging e-commerce trends.
· Recommend new initiatives and strategies to improve the company’s competitive position and online market share.
Required Skills & Competencies
· Strong knowledge of E-Commerce and Marketplace Operations.
· Hands-on experience with Shopify, Amazon, Flipkart, Myntra, Ajio, and similar platforms.
· Strong knowledge of MS Excel, MIS reporting, data analysis, and performance tracking.
· Good understanding of digital marketing, SEO, online merchandising, and conversion optimization.
· Strong analytical and problem-solving skills.
· Excellent communication, coordination, and negotiation abilities.
· Strong commercial and business acumen.
· Ability to work independently and manage multiple priorities.
· Target-oriented approach with strong ownership and accountability.
· Ability to work in a fast-paced and dynamic e-commerce environment.
Qualification & Experience
· Bachelor’s degree in E-Commerce, Business Administration, Marketing, Management, or a related field.
· 4–8 years of relevant experience in E-Commerce, Marketplace Management, or Online Business Operations.
· Experience in the Fashion/Apparel or Retail industry will be an added advantage.
Key Performance Areas (KPIs)
· Online Sales & Revenue Growth
· Achievement of Sales Targets
· Website & Marketplace Conversion Rate
· Product Visibility & Listing Accuracy
· Inventory Availability
· Return & Cancellation Management
· Campaign & Promotion Performance
· Marketplace Performance
· Customer Experience
· Overall E-Commerce Profitability & Growth
Benefits
· Cell Phone Reimbursement
· Flexible Schedule
· Paid Sick Leave
· Provident Fund (PF)
Work Location
Jaipur, Rajasthan – Work from Office
Contact
Contact Number: 9636361892
Pay: ₹45,000.00 - ₹55,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
