D2C Operations Executive
Job Title: D2C Operations Executive
Company: Mantraa.in
Location: Central Delhi (Work From Office)
Job Type: Full-Time
Experience: 0–1 Year
Salary: ₹10,000 – ₹15,000/month
Probation Period: 1 Month
Office Timings: Monday to Saturday, 9:30 am - 6:30 pm
About the Role
You are the person who keeps Mantraa running every day. Orders, customers, inventory, listings — you own it all. Nothing falls through the cracks on your watch.
What You'll Do
- Handle customer queries across WhatsApp, Instagram, Email & Phone
- Generate shipping labels, confirm orders & coordinate with packing team
- Manage escalations with logistics partners
- NDR (Non-Delivery Report) calling — follow up on undelivered orders daily without fail
- Update product listings on Website, Amazon & Flipkart
- List every new product on all platforms the same day it enters the warehouse
- Track inventory & coordinate with warehouse team
- Check & filter Meta comments daily
- Upsell customers naturally during interactions
- Shoot product photos and refine using Canva for listings and social media
- Post on social media when required
- Send daily end-of-day update to founder
You must have:
- Computer proficiency is non-negotiable — if you are not comfortable on a computer, please do not apply
- Strong communication in Hindi & English
- Proficiency in Google Sheets & Docs
- Own laptop
- Patient, organized & proactive attitude
- Basic e-commerce knowledge is a plus
- Basic understanding of camera for product photography (we will train you)
- Basic Canva knowledge for editing and refining product images
- Camera confident when required
Please do not Apply if
- You do not know how to operate a computer
- You can't write, speak, and type in English
- You need to be told what to do every single day
- You are not comfortable appearing on camera
- You don't have a laptop
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Application Question(s):
- Do you have your own laptop?
Work Location: In person
