ARDEM Data Services is a Business Process Outsourcing (BPO) and data services company delivering managed operations support to clients across finance, healthcare, logistics, and other industries. As ARDEM scales into a larger, more mature managed operations organization, we are building the proactive account ownership model needed to protect and grow long-term client value.
We are hiring a Client Partner to serve as the commercial relationship owner for a portfolio of ARDEM clients. This role replaces the traditional Account Manager model with a higher standard of proactive ownership; one focused on client health, account strategy, relationship depth, expansion readiness, and commercial risk visibility.
This is a commercial relationship and expansion role, not a delivery management role. Project Owners and Operations own day-to-day delivery performance; the Client Partner owns the health, strategy, and growth of the client relationship around that delivery.
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Commercial Relationship Ownership – own the client relationship map, stakeholder access, executive engagement, and overall commercial health of assigned accounts.
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Client Health & CSAT Visibility – maintain visibility into satisfaction, delivery perception, relationship quality, risks, retention concerns, and client confidence.
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Account Planning – maintain living account plans covering scope, stakeholders, risks, expansion hypotheses, value drivers, and next steps.
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Expansion Strategy – identify, shape, and advance expansion opportunities once delivery is stable and buyer access is credible.
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Executive Engagement – build relationships beyond day-to-day contacts, including CFO, COO, Controller, VP Operations, and Procurement stakeholders.
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Commercial Governance – run structured internal account reviews and support client-facing business reviews.
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Voice of the Client – bring client needs, risks, objections, and success stories back to Commercial, Operations, Solutions, and Marketing.
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Revenue Growth – influence and, when assigned, lead expansion pursuits that convert into signed revenue.
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Delivery Execution – Project Owners and Operations own day-to-day delivery, staffing, and SLA performance.
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Every Expansion Deal – opportunity leadership may sit with Business Development, Commercial Leadership, or another best-positioned owner.
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Support Ticket Handling – you should understand issues and escalation patterns without becoming a ticket queue owner.
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Pricing and Legal Approval – you may shape commercial recommendations; leadership approves final pricing and legal positions.
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Marketing Ownership – you supply account insights and success stories; Marketing owns content production.
Weekly
Review account health, open client risks, next steps, expansion signals, and executive contact progress.
Biweekly / Monthly
Run structured internal account reviews for priority accounts with Commercial and Delivery stakeholders.
Monthly
Update account plans, stakeholder maps, health status, and expansion hypotheses.
Quarterly
Support or run business reviews/QBRs for strategic clients.
Understand ARDEM’s clients, services, delivery model, and commercial process. Review assigned accounts, scopes, risks, contacts, and active opportunities.
Create account maps, health ratings, expansion hypotheses, executive-contact plans, and risk summaries for priority accounts.
Prioritize accounts, define next steps, support executive outreach, and advance qualified expansion opportunities.
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Proven ability to own and explain a client account end-to-end: who matters, what they buy, how they feel, and where risk or expansion exists.
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Strong executive communication skills – clear, professional, and concise with senior client stakeholders.
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A track record of identifying real expansion signals and converting them into qualified opportunities.
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Comfort collaborating closely with delivery teams without taking over delivery management.
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Sound commercial judgment – knowing when to escalate risk, when to push expansion, and when delivery stability must come first.
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Discipline in maintaining CRM records, account plans, stakeholder maps, and next steps.
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Experience in a BPO, managed services, or B2B commercial relationship role is preferred.
This is a 100% remote role. Candidates must have their own Windows-based system that meets the following specifications:
Device Type
Windows Laptop or Desktop
Screen Size
Minimum 14 inches
Screen Resolution
Full HD (1920 × 1080)
Processor
Intel Core i5 (or higher)
RAM
Minimum 8 GB or more (Mandatory)
Software
AnyDesk (Installation Required)
✅ 100% Remote Work (Work From Home)
✅ Structured Learning & Development Program
✅ Dedicated Mentorship from Industry Professionals
✅ Group Health Insurance Coverage
✅ Professional Skill Development
✅ Exposure to International Business Processes
✅ Career Growth Opportunities
✅ Collaborative and Learning-Focused Work Culture
✅ Employee Provident Fund (EPF) Benefits as per company policy after probation completion
✅ Eligibility for the Company’s Profit-Sharing Program upon successful confirmation as a full-time employee, subject to company policy and performance criteria
