Join our first line of leadership team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre!
Job Title: Team Leader
RCS Grade: L
Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)
In this role, you will have the opportunity to lead a team of associates/members, and be responsible for process, stakeholder & employee management.
Key Responsibilities:
- Supervise staff in accordance with company policies and procedures.
- Establish employee goals and conduct employee performance reviews.
- Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
- Participate in problem solving and process improvement process together with team manager.
- Evaluate department processes, recommend, and coordinate required changes based on process analysis.
- Assist to meet performance targets.
- Assist staff to resolve complex problems and responsible for quality control.
- Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer.
- Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
- Drive Employee Engagement and Customer Satisfaction Processes.
- To have a periodic meeting with the team members to discuss on the productivity and feedback.
- Monitor Key deliverables for Process Associates on Continuous Basis
Required Skills/Abilities:
- Graduate (Bachelor’s degree from a recognized University in any discipline)
- Minimum 5 years’ experience in team handling
- Manage Transitions and Change management
- Leverage strong interpersonal and analytical skills
- Logistics Experience
- Good Communication (verbal and written) and interpersonal skills.
- Good People management Skills
- Computer knowledge (word, excel, power point)
Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.
Apply now and embark on an exciting journey with us!
