Lucknow, Uttar Pradesh
Job Summary
The PMO is responsible for ensuring effective governance, operational excellence, resource planning, demand fulfillment, stakeholder communication, reporting, compliance, and project execution support across the account. The role acts as a central coordination point between delivery teams, leadership, recruitment, finance, procurement, and customers to ensure smooth account operations and successful project delivery.
Key Responsibilities
Governance & Reporting • Drive weekly, monthly, and quarterly governance reviews. • Prepare leadership dashboards, MIS reports, account scorecards, and status reports. • Track project milestones, risks, issues, dependencies, and actions. • Ensure adherence to account governance standards and compliance requirements. Resource & Demand Management • Manage demand intake and fulfillment tracking. • Coordinate with Talent Acquisition and delivery teams for staffing requirements. • Monitor onboarding, internal transfers, and offboarding activities. • Track utilization, bench movement, and workforce planning. Account Operations • Manage project creation and operational requests. • Coordinate procurement, asset allocation, access enablement, and project onboarding. • Support account audits and compliance reviews. • Maintain operational trackers and repositories. Stakeholder Management • Act as the primary coordination point between Delivery Managers, Account Leadership, HR, Finance, Procurement, and Customers. • Schedule and facilitate governance meetings. • Communicate project status, risks, and escalations to stakeholders. • Support executive reviews and customer reporting. Financial & Commercial Support • Support billing, invoicing, and financial tracking. • Coordinate budget tracking and account financial reporting. • Monitor project financial health and support forecasting activities. • Assist with contract, SOW, and purchase-order administration. Risk & Compliance Management • Maintain risk, issue, and dependency logs. • Follow escalation procedures for delivery or compliance concerns. • Support audit readiness and compliance reviews. • Ensure adherence to organizational standards and policies. Process Improvement • Identify automation and operational efficiency opportunities. • Standardize PMO processes and documentation. • Develop and maintain process playbooks and best practices. • Drive continuous improvement initiatives across the account. Governance & Reporting • Drive weekly, monthly, and quarterly governance reviews. • Prepare leadership dashboards, MIS reports, account scorecards, and status reports. • Track project milestones, risks, issues, dependencies, and actions. • Ensure adherence to account governance standards and compliance requirements. Resource & Demand Management • Manage demand intake and fulfillment tracking. • Coordinate with Talent Acquisition and delivery teams for staffing requirements. • Monitor onboarding, internal transfers, and offboarding activities. • Track utilization, bench movement, and workforce planning. Account Operations • Manage project creation and operational requests. • Coordinate procurement, asset allocation, access enablement, and project onboarding. • Support account audits and compliance reviews. • Maintain operational trackers and repositories. Stakeholder Management • Act as the primary coordination point between Delivery Managers, Account Leadership, HR, Finance, Procurement, and Customers. • Schedule and facilitate governance meetings. • Communicate project status, risks, and escalations to stakeholders. • Support executive reviews and customer reporting. Financial & Commercial Support • Support billing, invoicing, and financial tracking. • Coordinate budget tracking and account financial reporting. • Monitor project financial health and support forecasting activities. • Assist with contract, SOW, and purchase-order administration. Risk & Compliance Management • Maintain risk, issue, and dependency logs. • Follow escalation procedures for delivery or compliance concerns. • Support audit readiness and compliance re
Skill Requirements
Project Coordination & Governance • PMO Operations • Stakeholder Management • Resource Planning & Demand Management • Risk & Issue Management • Executive Reporting & MIS • Financial Tracking & Billing Support • Advanced Excel & PowerPoint • Process Improvement & Automation • Communication & Presentation Skills
Other Requirements
NA
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