Hiring: Restaurant Operations Executive – Aggregator Operations
We are looking for a proactive and data-driven Restaurant Operations Executive to manage our online food delivery operations across Aggregator platforms, with a strong focus on sales performance, menu availability, out-of-stock management, and operational reporting.
Key Responsibilities:
- Manage and monitor daily operations across Aggregator dashboards.
- Track sales, orders, AOV, cancellations, rejections, ratings, preparation time, and outlet online availability.
- Monitor Out-of-Stock (OOS) items and ensure maximum menu availability across all outlets.
- Coordinate with outlet, kitchen, store, and purchase teams to minimize recurring stock-outs.
- Ensure OOS items are disabled promptly and restored online as soon as stock becomes available.
- Maintain outlet-wise and item-wise OOS trackers and identify lost sales due to non-availability.
- Manage menu updates including pricing, item availability, add-ons, combos, and categories.
- Download and analyze daily Aggregator sales and order data.
- Prepare Daily, Weekly & Monthly MIS reports for management.
- Consolidate and analyze Aggregator, POS, and outlet-level data.
- Monitor promotions, discounts, campaigns, and online sales performance.
- Identify operational gaps affecting sales and coordinate with relevant teams for closure.
- Coordinate with Aggregator account managers/support teams for platform-related issues.
- Assist with Aggregator sales and settlement reconciliation wherever required.
Key Skills Required:
- Hands-on experience with online food delivery/Aggregator dashboards.
- Good knowledge of MS Excel / Google Sheets.
- Working knowledge of Pivot Tables, VLOOKUP/XLOOKUP, SUMIF/SUMIFS, filters, and data analysis.
- Strong analytical and problem-solving skills.
- Understanding of restaurant/QSR operations.
- Ability to coordinate effectively with multiple outlets and internal teams.
- Strong follow-up skills and attention to detail.
Experience: 1–3 years in Restaurant Operations, QSR, Cloud Kitchen, Food Delivery, MIS, E-commerce Operations, or a similar role.
Preferred: Candidates with experience managing Aggregator operations for multiple restaurant outlets.
Key KPIs:
- Online Sales Growth
- Menu Availability %
- OOS %
- Availability of Top-Selling Items
- Order Acceptance Rate
- Cancellation/Rejection Rate
- Outlet Online Availability
- Customer Ratings
- OOS Restoration Time
- MIS Accuracy & Timeliness
Ideal Candidate:
We are looking for someone who does more than just prepare reports—the candidate should identify problems from data, coordinate with teams, follow up until closure, and take ownership of improving online restaurant performance.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
