About Simprosys InfoMedia:
Simprosys InfoMedia is one of the world’s largest third-party Ad Tech Integrators, trusted by90,000+ eCommerce merchants globally. We specialise in empowering online merchants withscalable product feed management and performance marketing solutions. Our integrationssupport major eCommerce platforms such as Shopify, WooCommerce, Wix, and BigCommerce,and we work closely with global advertising ecosystems including Google, Meta, Pinterest, and Microsoft.
Our organisation comprises a dynamic team of 150+ professionals, including backenddevelopers, frontend developers, digital marketers, UI/UX designers, technical support, motiongraphic artists, content creators, and brand strategists. We focus on innovation, automation, and continuous improvement to deliver high-performance solutions for global merchants.
Website link - https://simprosys.com/
Position: Technical Support Representative
Work location: Ahmedabad (Onsite)
Job Description
As a Technical Support Representative, you will support e-commerce merchants by handlingclient queries through live chat and email, resolving issues, and providing technical assistance related to product listing and ad management solutions. You will also gain exposure to digital marketing and advertising platforms such as Google and Facebook..
Key Responsibilities:
● Communicate with clients via live chat or email to address inquiries, resolve issues, and
offer technical support.
● Provide timely assistance and resolve queries related to our Products and App’s
functionalities
● Learn and work on domains like e-commerce and digital marketing.
● Gain exposure to various advertising platforms like Google and Facebook, Pinterest,
Instagram, etc.
● Interact with e-commerce merchants to understand their needs and provide effective
solutions.
Requirements:
● 0-3 years of experience (Freshers are welcome to apply).
● Excellent English communication skills, both written and verbal.
● Enthusiasm for learning e-commerce management and digital marketing.
● Strong attention to detail and analytical skills.
● A practical approach to problem-solving.
● Internet proficiency, including experience or knowledge of online shopping functionalities.
Work Hours & Rotation Policy :
● Working Days: 5 days per week
● Working Hours: 9 hours a day, including a 1-hour break
● Shift Timing: Rotational shifts based on business requirements
○ Example: 9:30 AM to 6:30 PM
○ Example: 1:30 PM to 10:30 PM
● Weekly Offs: Rotational week-offs may apply
○ Example: Saturday & Sunday
○ Example: Monday & Tuesday
● There are no night shifts.
● Employees should be flexible to work in assigned shifts and weekly-off schedules as per
operational needs.
Employee Benefits:
● 5 Days Working
● Medical Insurance Coverage
● Company-Sponsored Trips
● No Bond Policy
● Daily Meal Provided
● Learning-driven and growth-focused work culture
Selection Process
Round 1: Online AI-Based Interview & Assessment
Round 2: Face-to-Face Interview
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Application Question(s):
- What is your current salary and what are your expections ?
- Are you located in Ahmedabad, Gujarat? or ready to relocate ?
- Rate in english communication out of 10
Work Location: In person
