Job Summary
We are seeking a professional and customer-focused Senior Associate – Front Office to oversee daily front office operations and ensure exceptional guest experiences. The ideal candidate will manage reception activities, coordinate with internal departments, handle escalations professionally, and support junior front office staff while maintaining high service standards.
Key Responsibilities
- Manage daily front office and reception operations efficiently
- Welcome guests, clients, and visitors in a professional manner
- Handle phone calls, emails, appointments, and walk-in inquiries
- Ensure smooth check-in/check-out or visitor management processes
- Resolve customer concerns and escalate issues when necessary
- Maintain front desk records, reports, and documentation accurately
- Coordinate with housekeeping, administration, HR, or operations teams as required
- Supervise and guide junior front office associates/reception staff
- Ensure cleanliness, organization, and professionalism at the reception area
- Monitor office supplies and coordinate replenishment needs
- Support management with administrative and operational tasks
- Maintain confidentiality and compliance with company policies
Required Qualifications
- Bachelor’s degree in Business Administration, Hospitality, or related field
- 3–6 years of experience in front office, reception, customer service, or administrative roles
- Strong communication and interpersonal skills
- Proficiency in MS Office and office management systems
- Professional appearance and customer-oriented attitude
- Strong problem-solving and multitasking abilities
- Ability to work in a fast-paced environment
Preferred Skills
- Experience in hospitality, healthcare, corporate office, or service industry environments
- Leadership or team-handling experience
- Knowledge of CRM or front office software
- Excellent organizational and time management skills
Key Competencies
- Customer Service Excellence
- Communication Skills
- Team Coordination
- Attention to Detail
- Conflict Resolution
- Professional Etiquette
- Time Management
Working Conditions
- Rotational shifts may be required
- Weekend or holiday availability based on business needs
- Primarily office/front desk-based role
Compensation & Benefits
- Competitive salary
- Performance incentives (if applicable)
- Health and wellness benefits
- Paid leave and holidays
- Career growth opportunities
Pay: ₹16,500.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
