Are you passionate about delivering excellent customer service and looking to build your career with a global company?
At Integral Group Solution (IGS), we are looking for committed, service-oriented professionals with excellent communication skills to join our Customer Service team in Navi Mumbai.
If you have experience in Customer Service, Contact Centers, or BPO and want to grow professionally within a multinational company, this opportunity is for you.
What You'll Do
As a Customer Service Executive, you will manage customer assistance requests from the first point of contact through case resolution, ensuring timely service and an outstanding customer experience.
Your main responsibilities:
- Handle inbound and outbound customer calls with a strong focus on customer experience.
- Register and manage customer cases in the CRM platform.
- Coordinate service delivery with external providers.
- Follow up on each case until resolution.
Requirements:
- Bachelor's Degree in any discipline.
- 6 months to 3 years of experience in Customer Service, Contact Centers, BPO, Assistance Services, Insurance, Logistics, or related industries.
- Excellent verbal and written communication skills in English, Hindi, and Marathi.
- Experience using CRM systems or customer service platforms.
- Willingness to work on-site in Airoli, Navi Mumbai.
- Availability to work 24/7 rotational shifts, including weekends and public holidays.
We'd Love to Meet You!
If you enjoy helping people, solving problems, and delivering exceptional customer service, apply today and become part of the IGS India team.
Pay: ₹300,000.00 - ₹350,000.00 per month
Work Location: In person
