Role Overview
We are looking for a Customer Success Specialist who can take full ownership of the client lifecycle. This is not a traditional account management role—you will act as the architect of the client experience, ensuring seamless onboarding, high-quality execution, and continuous process improvement.
Key Responsibilities
1. Client Onboarding & Implementation
- Manage end-to-end onboarding of clients, including social account setup and configurations
- Handle technical requirements such as Facebook work accounts, integrations, and booking links
- Ensure smooth transition from sales to execution
2. Campaign & Account Management
- Oversee social media calendars and ensure timely execution of deliverables
- Coordinate with design and content teams for accurate implementation
- Maintain quality control across all client deliverables
3. Strategy & Research
- Identify content gaps and growth opportunities for client brands
- Provide research-driven insights to improve social media performance
- Stay updated on industry trends and platform updates
4. Scoping & Pricing Support
- Assist in evaluating client requirements
- Support leadership with pricing estimates and scope definition
5. Process Improvement & Operations
- Identify inefficiencies in workflows and propose improvements
- Help build and refine internal playbooks and SOPs
- Maintain structured documentation
6. Client Communication
- Deliver clear, accurate, and actionable communication
- Proactively flag risks, blockers, and delays
- Provide solution-oriented recommendations (at least two options when issues arise)
Required Skills & Qualifications
- 3–5 years of experience in Customer Success, Account Management, or Operations (preferably in SaaS or digital marketing)
- Strong understanding of social media platforms and content workflows
- Excellent communication and stakeholder management skills
- High attention to detail and process-driven mindset
- Ability to manage multiple clients and priorities simultaneously
- Problem-solving mindset with a proactive approach
Preferred Skills
- Experience working with B2B SaaS companies or AI-driven products
- Familiarity with tools like Meta Business Manager, scheduling tools, and CRM systems
- Basic understanding of design briefs and creative direction
Key Traits We’re Looking For
- High Ownership: Ability to independently manage responsibilities
- Resourcefulness: “Figure it out” attitude when facing new challenges
- Creative Thinking: Understanding of social media aesthetics and trends
- Proactive Communication: Early identification of blockers
- Process-Oriented Mindset: Continuous improvement approach
Pay: ₹80,000.00 - ₹120,000.00 per month
Work Location: Remote
