The Front Office Assistant plays a crucial role in providing exceptional customer service to guests, handling their inquiries, and ensuring efficient operations at the hotel's front desk. This position requires a friendly demeanor, strong communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Guest Reception:
- Warmly welcome guests upon arrival and assist with check-in procedures.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints professionally and promptly.
- Reservation Management:
- Assist guests with making, modifying, and canceling room reservations.
- Maintain accurate records of room availability and guest accounts.
- Coordinate with other hotel departments to ensure guests' special requests are fulfilled.
- Front Desk Operations:
- Answer phone calls and respond to emails in a courteous and timely manner.
- Process guest payments, including cash, credit card, and other forms of payment.
- Maintain cleanliness and organization at the front desk area.
- Administrative Support:
- Assist with administrative tasks such as filing, data entry, and photocopying.
- Prepare daily reports, including occupancy rates and revenue summaries.
- Collaborate with other team members to ensure efficient workflow.
- Safety and Security:
- Follow hotel procedures for ensuring the safety and security of guests and their belongings.
- Handle emergency situations calmly and according to established protocols.
- Report any suspicious activities or incidents to the appropriate authorities.
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Paid time off
Work Location: In person
