About SPARK+
SPARK+ is a global product innovation company working across Web 2.0, Web 3.0, AI, blockchain, and modern technology solutions.
SOLO Network, the flagship product of SPARK+, is an AI-powered upskilling and credential-first platform that connects learners, institutions, and employers. The platform focuses on helping students become industry-ready through practical learning, structured skill pathways, project-based experiences, and verifiable digital profiles.
We are looking for a proactive and communicative Client Success Associate who can work closely with clients, institutions, users, and internal teams to ensure smooth onboarding, platform adoption, and overall client satisfaction.
Role Overview
The Client Success Associate will be responsible for managing client coordination, product support, onboarding, feedback collection, and communication between users and internal teams.
The role requires someone who is organized, client-focused, comfortable with technology platforms, and able to handle multiple conversations and follow-ups effectively.
Candidates with prior exposure to digital products, SaaS platforms, EdTech, HRTech, product operations, or tech-enabled environments will be preferred.
Preference will be given to candidates based in Goa or familiar with the local education and student ecosystem.
Responsibilities
- Coordinate regularly with clients, institutions, admins, and users to understand platform usage, feedback, and challenges.
- Support smooth onboarding and adoption of the platform for institutions and learners.
- Conduct regular follow-ups with clients to improve engagement and platform usage.
- Collect client insights, feature requests, user concerns, and improvement suggestions and communicate them clearly to internal teams.
- Work closely with product, tech, operations, and marketing teams for proper coordination and execution.
- Assist users with platform-related queries, workflows, troubleshooting, and usage guidance.
- Monitor platform activity and identify areas where additional support or training may be required.
- Maintain records of client feedback, issues, updates, and onboarding progress.
- Help prepare feedback summaries, reports, onboarding updates, and product improvement notes.
- Conduct product demos, walkthroughs, onboarding sessions, and review meetings when required.
- Contribute to improving user experience, client engagement, and product adoption outcomes.
Requirements
- Strong communication and relationship management skills.
- Good coordination, follow-up, and problem-solving abilities.
- Basic understanding of technology platforms, digital products, and workflows.
- Ability to understand client requirements and communicate them effectively to internal teams.
- Comfortable working with cross-functional teams and managing multiple conversations.
- Organized, detail-oriented, and client-focused mindset.
- Confidence in handling client interactions and support processes.
- Interest in technology, AI, upskilling, education, and product-driven environments.
- Tech experience or exposure to SaaS, EdTech, HRTech, CRM tools, product support, or digital platforms is preferred.
- Candidates from Goa will be preferred.
What You’ll Gain
- Hands-on experience in client success, product operations, onboarding, and feedback management.
- Opportunity to work closely with product, tech, and business teams.
- Exposure to real-world product improvement and client engagement processes.
- Practical learning in communication, coordination, platform adoption, and user success.
- Opportunity to grow into higher client success, operations, or product-focused roles based on performance.
- Flexible and collaborative work environment.
Pay: ₹14,000.00 - ₹18,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Work from home
Work Location: Remote
