The Company
BJS Home Delivery is a young, independently owned, two-man home delivery business, ambitious to improve the quality of its services at every opportunity. Working with recognised online brands, we specialise in delivering bulky, high-value purchases such as furniture, electronics, beds, and white goods to homeowners, most of which are purchased via retailers’ websites.
Job Role and Responsibilities:
- To be responsible for investigation, resolution and reporting of all customer & client related complaints.
- To input all complaints onto the in-house system, reporting and seeing through to completion. Take full ownership of all queries, providing a prompt resolution.
- Escalate all unresolved issues/complaints to your Line Manager.
- To ensure all policies and procedure relating to customer complaints are followed and are adhered to and documents within “Toolbox”.
- Respond positively to any new initiatives that are brought into practice making sure they easily become part of the customer experience service delivery.
- Ensure that all written communication is carried out as per the customer care procedures and any contractual specification.
- To act as an ambassador for BJS and always assert and behave in a professional and courteous manner.
Job Requirements:
Excellent Communication Skills
Working knowledge of MS Office Suite and Google Workspace
Shift Time: Rotational Shifts
Days of working: 5.5 Days
Holidays: Only UK Bank Holidays
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
