Job Summary
We are looking for a motivated and customer-focused Telesales Executive to generate leads, connect with potential customers over the phone, explain products/services, and convert leads into successful sales.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Explain company products/services, features, pricing and benefits to customers.
- Understand customer requirements and recommend suitable products/services.
- Generate and follow up on leads through calls, WhatsApp and other communication channels.
- Maintain regular follow-up with prospective customers to achieve sales targets.
- Handle customer queries and provide appropriate information.
- Convert potential leads into sales and achieve assigned monthly/weekly targets.
- Maintain accurate records of customer interactions, leads, follow-ups and sales in CRM/Excel.
- Coordinate with the sales and other relevant departments for order processing and customer requirements.
- Build and maintain positive relationships with customers.
- Follow up with customers after sales to ensure satisfaction and encourage repeat business.
- Prepare daily/weekly sales and follow-up reports.
- Handle customer objections professionally and work towards closing sales.
- Follow company sales policies, processes and communication standards.
- Perform any other sales-related duties assigned by the reporting manager.
Required Skills & Qualifications
- Minimum qualification: 12th Pass / Graduate.
- 1–3 years of experience in telesales, telecalling, inside sales or customer service preferred.
- Good verbal communication and convincing skills.
- Basic knowledge of MS Excel and computer operations.
- Ability to handle customer objections and negotiate effectively.
- Target-oriented and self-motivated.
- Good interpersonal and relationship-building skills.
- Hindi communication is required; basic English communication will be an advantage.
Key Performance Indicators (KPIs)
- Number of calls made.
- Leads generated.
- Follow-ups completed.
- Lead-to-sale conversion.
- Monthly sales achievement.
- Customer satisfaction and retention.
- Accuracy and timely updating of CRM/records.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
