Front Desk Executive cum Tele Counselor
Job Type: Full-time
Location: Guwahati, Assam
Job Summary
We are seeking a friendly, professional, and result-oriented Front Desk Executive cum Tele Counselor to join our team. The ideal candidate will be the first point of contact for visitors while also handling student enquiries over phone, WhatsApp, and other communication channels. The role requires excellent communication skills, strong organizational abilities, and a customer-focused approach to ensure a seamless admission experience.
Key ResponsibilitiesFront Desk Operations
- Welcome and assist walk-in students, parents, and visitors.
- Manage the reception area and ensure a professional office environment.
- Handle incoming calls, emails, and WhatsApp enquiries.
- Schedule counselling sessions, appointments, and meetings.
- Maintain visitor records and office documentation.
Tele Counselling & Admissions
- Make outbound calls to prospective students and follow up on enquiries.
- Provide accurate information about courses, eligibility, fees, scholarships, and admission procedures.
- Counsel students and parents to help them choose suitable courses.
- Convert enquiries into admissions by maintaining regular follow-ups.
- Update enquiry, follow-up, and admission details in the CRM or Excel.
- Coordinate with the admissions and academic teams for smooth enrolment.
Administrative Support
- Prepare reports and maintain student records.
- Assist with admission documentation and fee collection processes.
- Support the team during seminars, orientations, and promotional events.
- Perform other administrative tasks as assigned.
Required Skills
- Excellent communication skills in English, Hindi, and Assamese.
- Strong interpersonal and counselling skills.
- Pleasant personality with a professional appearance.
- Good computer proficiency in MS Office, Google Workspace, and basic Excel.
- Ability to multitask and work in a fast-paced environment.
- Strong organizational and time management skills.
- Customer-focused attitude with good problem-solving abilities.
Qualifications
- Bachelor's degree in any discipline.
- 0–2 years of experience in front office, telecalling, customer service, admissions, or counselling.
- Freshers with excellent communication skills are encouraged to apply.
Salary & Benefits
- Competitive salary (based on experience)
- Performance-based incentives
- Professional growth and career advancement opportunities
- Training and skill development
- Supportive and collaborative work environment
If you enjoy interacting with people, have strong communication skills, and are passionate about guiding students while managing front office operations, we encourage you to apply.
Pay: ₹8,000.00 - ₹10,000.00 per month
Work Location: In person
