About The Laundry House
The Laundry House is one of India's fastest-growing premium garment care and dry-cleaning brands. We are redefining fabric care through technology, exceptional customer experience, and premium service standards. As we continue to expand, we're looking for enthusiastic individuals who enjoy interacting with customers and creating great service experiences.
Role Overview
We are looking for a confident, customer-focused Telecaller to manage customer communication, support membership initiatives, and strengthen client relationships. This role is critical in ensuring a seamless customer experience through regular follow-ups, lead management, membership renewals, and effective coordination with internal teams.
If you enjoy speaking with people, building relationships, and delivering exceptional customer service, we'd love to hear from you.
Key Responsibilities
● Make outbound calls to prospective and existing customers using assigned databases.
● Handle inbound customer enquiries professionally and efficiently.
● Follow up with leads, inactive customers, and membership holders.
● Promote The Laundry House's membership plans, offers, and premium garment care services.
● Build and maintain strong relationships with customers to improve engagement and retention.
● Coordinate with internal teams to ensure timely resolution of customer requests and service updates.
● Maintain accurate records of customer interactions, follow-ups, and call outcomes in the CRM or reporting system.
● Assist in executing customer engagement campaigns, promotional activities, and membership initiatives.
● Support day-to-day administrative and coordination activities.
● Ensure every customer interaction reflects The Laundry House's premium service standards and brand values.
Execution Scope
Client Communication
● Engage with customers to provide service updates, resolve queries, collect feedback, and ensure a positive experience.
Relationship Management
● Build long-term relationships with customers and members through regular communication and proactive follow-ups.
Membership & Customer Revival
● Reach out to inactive customers and expired members to encourage re-engagement and membership renewals.
Documentation & Reporting
● Maintain accurate customer records, call logs, follow-up trackers, and daily activity reports.
Brand Representation
● Represent The Laundry House professionally in every customer interaction while delivering a premium service experience.
Skills & Requirements
● Fluency in Gujarati, Hindi, and English is mandatory.
● Knowledge of Kannada will be an added advantage.
● Excellent verbal communication and interpersonal skills.
● Strong customer handling and relationship-building abilities.
● Good organisational and multitasking skills.
● Basic computer proficiency, including MS Excel, Google Sheets, and CRM systems.
● Ability to work in a fast-paced environment while maintaining attention to detail.
● Positive attitude with a customer-first approach.
● Prior experience in telecalling, customer support, inside sales, or customer service is preferred but not mandatory.
Qualifications
● Minimum qualification: HSC (12th Pass).
● Graduate preferred.
● Freshers with excellent communication skills are encouraged to apply.
Why Join The Laundry House?
● Be a part of one of India's fastest-growing premium garment care brands.
● Work in a collaborative and supportive environment.
● Learn and grow in customer relationship management and business operations.
● Opportunities for career progression within a rapidly expanding company.
● Performance-based incentives and recognition for outstanding contributions.
Job Location: Vadodara (Work From Office)
Working Days: Monday to Saturday
Pay: ₹8,519.12 - ₹15,000.00 per month
Work Location: In person
