Customer Support Executive
Job Type: Full-time
Experience: 0 to 1 year of experience
Location: RIICO Industrial Area Malviya Nagar Jaipur
Job Description
We are hiring a Customer Support Executive to handle customer queries and provide professional support through calls, chat, and email. The ideal candidate should have excellent English communication skills and a customer-focused attitude.
Responsibilities
- Handle customer queries through phone calls, chat, and email.
- Understand customer concerns and provide appropriate solutions.
- Resolve complaints and customer issues professionally.
- Maintain a positive and professional relationship with customers.
- Follow up with customers when required.
- Update customer information and interaction details in the system.
- Coordinate with internal teams for issue resolution.
- Meet customer service and performance targets.
- Ensure a high level of customer satisfaction.
Requirements
- Excellent English speaking and writing skills are mandatory.
- Good verbal and written communication skills.
- Strong customer handling and problem-solving skills.
- Computer knowledge.
- Good listening and interpersonal skills.
- Ability to work in a team and handle customers professionally.
- Freshers are welcome to apply.
Preferred Skills
- Customer Service
- Customer Support
- English Communication
- Voice Process
- Chat Support
- Email Support
- Call Handling
- Customer Handling
- Complaint Resolution
- Problem Solving
- CRM
- Computer Knowledge
- MS Excel
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
