About the Role:
We are seeking a motivated and empathetic Medical Counselor to join our team and support the hospital's admission process. The ideal candidate will serve as a critical liaison between patients, their families, and the hospital, ensuring smooth, informative, and supportive counseling related to available medical services and admission procedures.
Key Responsibilities:
- Assist patients and their families with detailed information about treatment options, doctors, departments, and hospital facilities.
- Guide prospective patients through the admission process, including documentation, financial counseling, and procedural clarifications.
- Maintain updated records of all patient interactions and follow-ups in the hospital's database or CRM system.
- Coordinate with the medical, billing, and operations teams to ensure seamless admission and onboarding.
- Handle incoming inquiries via phone, email, or walk-ins and convert them into successful admissions wherever applicable.
- Build trust and rapport with patients and address any queries or concerns with professionalism and confidentiality.
- Provide accurate and timely information on hospital policies, insurance tie-ups, and service charges when required.
- Participate in health camps, hospital promotional activities, or outreach programs if needed.
Qualifications & Requirements:
- Minimum Graduation in any stream (preferably in Healthcare, or related fields)
- At least 1 year of experience in admission counseling
- Strong interpersonal skills with the ability to work in a fast-paced, team-oriented environment.
Job Type: Full-time
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
