Summary
Supports and maintains MFT systems, handling configuration, troubleshooting, and client coordination.
Key Responsibilities-
Configure and support SFG, Connect:Direct, and SFTP transmissions
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Monitor and resolve file transfer failures
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Troubleshoot protocol and connectivity issues
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Support client onboarding and testing
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Manage encryption (PGP, SSH keys)
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Perform initial root cause analysis
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Maintain documentation and support on-call
Skills & Experience-
3–5 years of experience in file transmissions builds and support
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Strong knowledge of:
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Sterling File Gateway / Connect:Direct
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SFTP and HTTPS protocols
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Working knowledge of:
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Linux/AIX environments
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SQL (basic queries for validation)
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Understanding of:
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Encryption standards (PGP, SSL/TLS, PKI)
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Experience with:
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Client onboarding and file setup
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Incident management tools (ServiceNow, Moogsoft)
Ability to troubleshoot independently and coordinate with teams
