JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facilities Executive
Account Management – Work Dynamics (Country, Region)
Summary
The Soft Services Executive is responsible for managing building fabrics, general office cleaning, pantry services, and horticulture according to established Service Level Agreements
What this job involves:
Operational TaskMaintain all building fabrics including internal fixtures, fittings, furniture, partitioning, doors, floor coverings, and decorations.
Track and resolve all snags within agreed timeframes
Coordinate with external vendors when necessary and manage estimates
Maintain accurate records of all building fabric maintenance activities
Share weekly upkeep tracker with client
General Office Cleaning.Manage cleaning consumables inventory with minimum agreed stock levels (Taski or equivalent)
Oversee daily cleaning activities including:
Waste bin emptying
Door glass cleaning
Carpet cleaning
Furniture and workstation cleaning
Coordinate repetitive daily cleaning of lobbies, toilets, meeting rooms
Manage garbage disposal according to site-specific collection process
Ensure completion of weekly activities: dustbin washing, partition cleaning, toilet deep cleaning
Supervise fortnightly cleaning: terrace areas, cob-webs, restricted areas
Oversee monthly cleaning
Ensure water cooler and RO machine cleaning
Monitor cleaning quality to maintain less than threshold number of complaints
Pantry Services.Ensure water dispensers and vending machines are properly maintained
Coordinate cleaning of water purifiers/dispensers/vending machines
Manage inventory of crockery and cutlery with monthly reporting
Provide tea/coffee service for VIP guests/meetings
Maintain accurate MIS and MMR for beverages, bottled water consumption.
HorticultureMaintain sufficient indoor plants across floors.
Ensure daily cleaning and maintenance of plant pots
Schedule plant replacement as and when needed (typically on weekends)
Performance RequirementsMaintain minimum compliance for building fabric maintenance
Achieve 100% accuracy in consumable inventory management
Meet cleaning schedule compliance targets
Close housekeeping service tickets within agreed TAT
Maintain pantry services with minimal complaints
Provide weekly/monthly reports as specified in SLAs
Skills and QualificationsExperience in facilities management or soft services supervision
Knowledge of cleaning standards and procedures
Inventory management skills
Vendor coordination experience
Strong attention to detail
Excellent communication and reporting skills
Problem-solving abilities
Experience with maintenance tracking systems
This position reports to the Facilities Manager and works closely with clients, vendors, and cleaning staff to ensure exceptional service delivery according to the established SLAs. Sound like you? To apply you need to have: Strong knowledge of building operationsPlaying a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years’ experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. Solid background in team managementAre you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard. What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
