Housekeeping Manager – Roles & Responsibilities (Multi-Branch Cinema Operations)
The Housekeeping Manager is responsible for overseeing housekeeping operations across multiple cinema locations, ensuring consistent cleanliness, hygiene, safety, and service standards.
Key Responsibilities:
1. Branch Operations Management
- Manage housekeeping operations across all assigned cinema branches.
- Ensure uniform housekeeping standards and SOP compliance at all locations.
- Conduct regular branch visits and audits to assess cleanliness and operational efficiency.
2. Team Leadership
- Supervise Housekeeping Supervisors and housekeeping teams across branches.
- Plan manpower allocation based on business requirements and occupancy levels.
- Conduct recruitment, training, performance reviews, and disciplinary actions when required.
3. Quality & Hygiene Standards
- Ensure auditoriums, lobbies, restrooms, food court areas, offices, and staff facilities are maintained to company standards.
- Monitor deep cleaning schedules and preventive maintenance activities.
- Implement corrective actions based on audit findings.
4. Budget & Cost Control
- Monitor housekeeping expenses across branches.
- Control consumption of chemicals, consumables, and cleaning materials.
- Ensure cost-effective utilization of manpower and resources.
5. Inventory Management
- Monitor stock levels of housekeeping supplies at all branches.
- Coordinate procurement and distribution of materials.
- Ensure proper inventory records and stock reconciliation.
6. Vendor Management
- Coordinate with housekeeping contractors, pest control agencies, and cleaning service providers.
- Monitor vendor performance and ensure service-level compliance.
7. Compliance & Safety
- Ensure adherence to hygiene, safety, and statutory requirements.
- Conduct safety training and awareness programs for housekeeping teams.
- Ensure proper handling and storage of cleaning chemicals.
8. Guest Experience
- Ensure a clean, safe, and comfortable environment for guests across all cinema locations.
- Address cleanliness-related complaints promptly and implement preventive measures.
9. Reporting & MIS
- Prepare and submit daily, weekly, and monthly housekeeping reports.
- Track branch-wise housekeeping KPIs, manpower utilization, costs, and audit scores.
- Present operational updates and improvement plans to management.
Key Performance Indicators (KPIs)
- Branch Audit Scores
- Guest Satisfaction Ratings
- Housekeeping Cost Control
- Manpower Productivity
- Compliance & Safety Standards
- Inventory Management Efficiency
- Complaint Resolution Time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
