Job Description – Key Account Manager (KAM)
Location: Madurai
Company: AskEVA Communication Private Limited
Employment Type: Full-Time
Job Summary
We are looking for a Key Account Manager to manage important clients, build long-term relationships, and drive account growth. The ideal candidate should have strong communication, client-handling, negotiation, and sales skills.
Key Responsibilities
- Manage and maintain relationships with key clients.
- Understand client requirements and business needs.
- Act as the main point of contact for assigned accounts.
- Handle client meetings, product demos, and regular follow-ups.
- Identify upselling and cross-selling opportunities.
- Drive renewals and increase revenue from existing accounts.
- Coordinate with Sales, Tech Support, Product, and Operations teams to resolve client issues.
- Monitor client satisfaction and handle escalations.
- Track account performance, revenue, and customer requirements.
- Maintain accurate client information and activities in CRM.
- Prepare regular account reports for management.
- Identify opportunities to improve customer retention and business growth.
Requirements
- 2–5 years of experience in Key Account Management, B2B Sales, SaaS Sales, or Client Relationship Management.
- Strong experience in handling corporate/key clients.
- Good communication and presentation skills.
- Strong negotiation and problem-solving abilities.
- Experience in upselling, cross-selling, and account growth.
- Target-oriented with a strong business mindset.
- Knowledge of CRM tools is an added advantage.
- Experience in SaaS, CRM, WhatsApp API, AI, or digital solutions is preferred.
Key Skills
Key Account Management | B2B Sales | SaaS Sales | Client Relationship | Retention | Upselling | Cross-Selling | Negotiation | CRM | Customer Success | Escalation Handling
Pay: From ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
