Company Description:
VSAN electricals and sensors is a leading manufacturers of flow meters and level sensors pressure temperature gauges . We specialize in Turnkey projects and process automation instrumentation in field instruments IOT . Our team is dedicated to delivering high-quality products and exceptional customer service to clients worldwide.
As a Service Engineer, you will be responsible for providing technical support and assistance to customers, both remotely and on-site, ensuring the smooth functioning of our products and systems. You will troubleshoot issues, perform repairs and maintenance, and provide training to clients to optimize the performance and longevity of their equipment.
Responsibilities:
- Technical Support:
- Respond promptly to customer inquiries regarding technical issues.
- Diagnose and troubleshoot technical problems remotely or on-site.
- Provide step-by-step instructions to customers for problem resolution.
- Repair and Maintenance:
- Conduct repairs and preventive maintenance on equipment and systems.
- Replace defective parts and components as necessary.
- Perform routine inspections to identify potential issues and prevent breakdowns.
- Installation and Commissioning:
- Install new equipment and systems at customer sites.
- Configure and calibrate equipment to ensure optimal performance.
- Conduct comprehensive testing to verify proper functioning.
- Training and Documentation:
- Train customers on the proper use and maintenance of equipment.
- Develop user manuals and technical documentation for products and systems.
- Provide ongoing support and guidance to ensure customer satisfaction.
- Customer Relationship Management:
- Build and maintain strong relationships with customers.
- Act as a liaison between customers and internal teams to address issues and concerns effectively.
- Gather feedback from customers to identify areas for improvement.
- Quality Assurance:
- Ensure compliance with quality standards and regulations.
- Conduct quality checks on repaired equipment to ensure reliability and safety.
- Recommend enhancements to products and systems based on customer feedback and technical insights.
- Requirements:
- Bachelor's degree in Engineering or related field
- Strong technical skills with the ability to troubleshoot and repair complex systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to travel to customer sites as needed.
- Problem-solving mindset with attention to detail.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
