We are seeking a detail-oriented and proactive Virtual Assistant. This is a remote, work-from-home position supporting residential properties in the United States. Immediate joining only.
Key Responsibilities:
- Review and assess all inbound maintenance work orders for accuracy and legitimacy
- Troubleshoot maintenance issues with residents via phone, email, or messaging
- Determine whether work orders are emergency, standard, or cosmetic
- Approve or deny work orders based on company policies
- Dispatch and coordinate with vendors to ensure timely completion of work
- Act as the main point of contact between residents and vendors throughout the process
- Review before and after photos submitted by vendors
- Verify, review, and approve vendor invoices
- Obtain owner approval for work exceeding maintenance limits
- Escalate complex or high-risk issues to the Property Manager
- Maintain and update work orders daily within the system
- Ensure vendor licenses and insurance documents are current and properly recorded
- Assist with onboarding new vendors
- Handle vendor-related issues and performance concerns
- Send customer satisfaction surveys after work order completion
Requirements:
- Experience in property management or maintenance coordination preferred
- Strong understanding of maintenance workflows and issue classification (emergency vs standard vs cosmetic)
- Proficiency in property management software (AppFolio experience is a plus)
- Excellent communication skills with a neutral English accent
- Ability to multitask, prioritize, and manage time effectively
- Strong attention to detail and problem-solving skills
- Comfortable working in a US time zone (night shift IST)
Working Conditions:
- Fully remote, work-from-home setup
- Must have a reliable internet connection and quiet work environment
- Timings = 10:30 AM to 7:30 PM IST (7 days a week, approx. 2-3 hours of work on Saturday and Sunday but need to be available during the shift time to pick up the calls)
Preferred Knowledge:
- Familiarity with maintenance policies such as home warranty processes, owner-approved vendors, and emergency handling procedures
- Experience coordinating with vendors and handling invoice approvals
If you are organized, responsive, and thrive in a fast-paced environment, we would love to hear from you.
Pay: ₹450,000.00 - ₹700,000.00 per year
Benefits:
Application Question(s):
- Expected joining date?
- Current CTC
- Expected CTC
- Can you work 7 days a week? (~3 hours of work on Saturday and Sunday but need to be available during the shift time to pick up the calls)
Work Location: Remote
