Position: Online Sales Booking Executive
Industry: Hospitality (Hotel/Resort)
Experience: 1–3 Years
Location: Nashik
Salary: ₹2.5–4 LPA (Negotiable)
Education: Graduate in Hospitality Management, Tourism, Business Administration, or any relevant discipline.
Job Summary
We are looking for a proactive and customer-focused Online Sales Booking Executive to manage online reservations, optimize room inventory across OTA platforms, and maximize hotel revenue. The ideal candidate should have experience in handling online booking portals, responding to guest inquiries, coordinating with internal departments, and ensuring a seamless booking experience.
Key Responsibilities
- Manage room bookings received through OTA platforms, the hotel website, email, and phone.
- Handle reservations on platforms such as Booking.com, MakeMyTrip, Goibibo, Agoda, Expedia, and Airbnb.
- Update room availability, rates, and inventory across all online booking channels.
- Coordinate with the front office and housekeeping teams to ensure smooth guest arrivals.
- Respond promptly to guest inquiries regarding room availability, pricing, offers, and booking modifications.
- Monitor cancellations, refunds, no-shows, and reservation changes.
- Ensure accurate guest details, payment records, and reservation documentation.
- Work closely with the revenue and sales teams to maximize occupancy and revenue.
- Prepare daily reservation reports, occupancy updates, and booking MIS.
- Resolve guest concerns related to online bookings in a professional and timely manner.
Required Skills
- Online Reservation Management
- OTA Channel Management
- Booking.com, MakeMyTrip, Goibibo, Agoda, Expedia & Airbnb
- Channel Manager & PMS Software
- Customer Service & Guest Relations
- Revenue Coordination
- Reservation Documentation
- MS Office (Excel, Word, Outlook)
- Communication & Interpersonal Skills
- Attention to Detail
- Time Management
Preferred Qualifications
- Experience in hotels, resorts, or hospitality booking operations.
- Familiarity with Property Management Systems (PMS) and Channel Manager software.
- Knowledge of revenue management and room inventory control.
- Ability to work in rotational shifts, weekends, and holidays if required.
Behavioral Competencies
- Customer-focused approach
- Strong communication and interpersonal skills
- Problem-solving ability
- Team collaboration
- Professionalism and work ethics
- Adaptability and flexibility
- Organizational skills
- Ability to multitask in a fast-paced environment
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
