- Manage daily operations of the front desk/reception.
- Supervise, train, and motivate front office staff.
- Prepare staff work schedules, shifts, and duty assignments.
- Handle guest check-ins and check-outs efficiently.
- Ensure accurate room reservations, bookings, and guest records.
- Resolve guest complaints and service issues professionally.
- Coordinate with Housekeeping regarding room status, cleaning, and availability.
- Coordinate with Food & Beverage, Maintenance, Security, and Accounts departments.
- Monitor room availability, occupancy, arrivals, departures, and VIP guests.
- Handle cashiering, billing, payments, refunds, and daily financial reports.
- Ensure proper handling of guest requests, messages, luggage, and special arrangements.
- Maintain high standards of guest service and hotel procedures.
- Monitor front office KPIs such as occupancy, ADR, guest satisfaction, and upselling.
- Ensure compliance with hotel policies, safety procedures, and local regulations.
- Prepare and review daily shift reports and operational reports.
- Assist the General Manager/Operations Manager with administrative and operational tasks.
- Handle emergency situations and ensure guest safety.
- Identify opportunities to improve guest satisfaction and revenue.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
