At Thoucentric, we offer end-to-end consulting solutions designed to address the most pressing business challenges across industries. Leveraging deep domain expertise, cutting-edge technology, and a results-driven approach, we help organizations streamline operations, enhance decision-making, and accelerate growth. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally.
We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution across US, UK, Singapore and Australia. Our unique consulting framework allows us to focus on execution rather than pure advisory. We are working closely with marquee names in the global consumer & packaged goods (CPG) industry, new age tech and start-up ecosystem.
We have been certified as "Great Place to Work" by AIM and have been ranked as "50 Best Firms for Data Scientists to Work For".
We have an experienced consulting team of over 500+ world-class business and technology consultants based across six global locations, supporting clients through their expert insights, entrepreneurial approach and focus on delivery excellence. We have also built point solutions and products through Thoucentric labs using AI/ML in the supply chain space.
Finance Business Analyst – Data & Analytics
About Thoucentric
Thoucentric is a forward-thinking consulting firm enabling enterprises to drive digital transformation through analytics, technology, and business process excellence. We partner with leading global organizations to deliver measurable business impact.
Role Overview
We are looking for a detail-oriented and customer-focused E‑commerce Business Analyst who will work closely with business stakeholders, product managers, and technical teams to define requirements, enhance digital commerce capabilities, and support end‑to‑end implementation of e‑commerce solutions. The ideal candidate should have strong analytical skills, hands-on experience with e‑commerce platforms, and the ability to convert business needs into scalable digital solutions.
Key Responsibilities
Business Analysis & Requirements
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Gather, analyze, and document business requirements for e‑commerce initiatives.
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Create BRDs, FRDs, user stories, and process maps for enhancements and new features.
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Conduct requirement workshops with cross‑functional teams (Marketing, Product, Supply Chain, IT, Customer Support).
E‑commerce Platform Expertise
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Work with platforms such as Shopify, Magento, Salesforce Commerce Cloud, WooCommerce, Hybris, or similar.
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Understand catalog management, pricing, promotions, checkout, order management, payments, and returns workflows.
Data & Insights
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Analyze customer journeys, website performance, funnel drops, and conversion metrics.
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Provide insights to improve digital experience, conversion, and revenue.
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Collaborate with analytics teams to define dashboards and KPIs.
Project Coordination
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Act as a bridge between business stakeholders and technical teams.
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Support UAT planning, test-case creation, defect tracking, and release readiness.
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Ensure solution delivery aligns with business expectations and timelines.
Process Improvement
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Identify gaps in current e‑commerce processes and recommend improvements.
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Support optimization of product listing, search, inventory reports, and order workflows.
Required Skills & Experience
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4–8 years of experience as a Business Analyst in the E‑commerce / Digital Commerce domain.
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Strong understanding of e‑commerce processes:
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Product catalog
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Search & merchandising
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Cart & checkout
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Order lifecycle
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Payments & refunds
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Promotions & loyalty
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Hands‑on experience with tools such as JIRA, Confluence, GA4, Hotjar, Power BI (preferred).
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Strong documentation and communication skills.
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Experience working in Agile environments (Scrum/Kanban).
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Ability to manage multiple priorities and work with global stakeholders.
Preferred Qualifications
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Experience working in FMCG/Consumer Goods industry.
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Exposure to large enterprise environments.
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Knowledge of ERP systems (SAP preferred).
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Experience in Agile/Scrum environments.
Key Competencies
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Analytical thinking
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Attention to detail
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Strong documentation skills
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Stakeholder management
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Problem-solving mindset
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Ability to work in a fast-paced consulting environment
