Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Kinaxis
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Continuously improve support processes to increase efficiency and reduce downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Kinaxis.
- Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
- Experience in managing and supporting enterprise-level applications in a dynamic environment.
- Ability to work collaboratively with cross-functional teams to implement effective solutions.
- Excellent communication skills to clearly convey technical information to diverse audiences.
- Familiarity with system monitoring tools and incident management processes.
Additional Information:
- The candidate should have minimum 12 years of experience in Kinaxis.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
