Service Coordinator
Company: Galaxy Online Power System Pvt. Ltd.
Location: Sector 58, Noida
Job Type: Full-time
Experience: 2 Years
Salary: ₹20,000 – ₹25,000 per month
Job Description
We are looking for an experienced Service Coordinator to manage customer complaints, coordinate with service technicians, and ensure timely resolution of service requests. The ideal candidate should have a technical background in Electrical/Electronics and strong coordination and communication skills.
Key Responsibilities
- Handle incoming customer complaints and service requests.
- Coordinate and assign technicians for customer visits and service requirements.
- Follow up with technicians regarding the status of assigned complaints.
- Coordinate with customers regarding service schedules and updates.
- Monitor pending complaints and ensure timely closure.
- Coordinate with the technical team for troubleshooting and service-related issues.
- Maintain records of complaints, technician assignments, service visits, and complaint closures.
- Take customer feedback after service and ensure a high level of customer satisfaction.
- Prepare and maintain daily/weekly service reports.
- Escalate unresolved or critical customer issues to the concerned team.
Requirements
- Diploma in Electrical, Electronics, or Electronics & Communication (ECE).
- Minimum 2 years of experience in service coordination, technical support, or a similar role.
- Basic knowledge of electrical and electronic systems/products.
- Good communication and customer-handling skills.
- Strong coordination, follow-up, and problem-solving abilities.
- Good knowledge of MS Excel and MS Office.
- Ability to manage multiple complaints and technician schedules efficiently.
- Responsible, organized, and customer-oriented approach.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
