Minimum Work Experience: 1+ Years
Role: Full-Time
Job Description
Handling incoming calls & providing technical support to subscription plans to the customers.
Handling Live Chat on RankWatch and other mediums.
Handle and spearhead customer retention.
Excellent communication & convincing skills with fluency in English.
Should be able to multi-task calls (Type & Talk), Should be an avid listener.
Interact with the customers to resolve their queries related with hardware/software issues on RankWatch
Respond to request for support and assistance from customers.
Flair & Passion for Support.
Strong customer service skills.
Job Specification:
Ability to close deals through support and internal queries.
Excellent communication skills in English.
Should be able to engage the customer in a conversation and avoid dead air on calls.
Accurately capturing required customer details in CRM.
A high degree of self-motivation and drive.
Ability to work both, independently and as part of a team.
Meet Call Quality requirements as outlined via Call Monitoring Guidelines.
Meet TAT’s as outlined in the TAT Guidelines
