Job Responsibilities:
· Receive service requests, complaints, and breakdown calls from customers.
· Log and track service complaints and requests in the CRM system.
· Assign service calls to engineers and coordinate schedules effectively.
· Monitor service tickets and ensure adherence to SLAs.
· Follow up with engineers and customers until closure of service calls.
· Update service status, visit reports, and resolutions in the CRM accurately.
· Maintain service records, warranty details, and AMC information in CRM.
· Coordinate spare parts requirements with stores/procurement teams.
· Escalate unresolved or critical issues to the Service Manager.
· Prepare daily/weekly service reports from the CRM system.
· Support customer communication regarding service status and timelines.
Required Skills:
· Strong knowledge of CRM tools (Zoho, Salesforce, Freshdesk, or similar)
· Excellent communication skills
· Problem-solving abilities
· Organizational skills
· Team coordination
· Customer service orientation
· Technical understanding of service processes
· Proficiency in MS Office
Pay: ₹50,000.00 - ₹62,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
