Roles & Responsibilities of VOIP Tech Support Engineer:
· Provides direct technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications.
· Troubleshoot issues by resolving them with maximum customer satisfaction.
· Analyze issues, solve or escalate to the next support level.
· Strong hands-on knowledge of SIP, H.323, TCP/IP, protocols.
· Telephony (VoIP, SIP) and advance knowledge on IP phones communication.
· Networking experience. (including analyzing IP network traces using networking tools , example Wireshark).
· Should provide onsite support at clients location (Bike Mandatory).
· Should have knowledge of IPPBX.
· Integrate and support IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet- based services and protocols.
· Provide after-hours support for VoIP networks.
Desired Qualifications:
· 1+ years in setup, configuration and maintenance of networking and VoIP infrastructure including any switches, routers, firewalls, VPN technologies, MPLS and Unified Communications.
· 1+ years with configuring and supporting IP networks.
· 1+ years configuring and troubleshooting VoIP networks.
· TCP/IP Monitoring & Troubleshooting.
· Ability to take initiative & manage multiple detailed tasks in a fast-paced and ever-changing environment.
· Excellent verbal and written communication skills for purposes of both communicating with Clients.
Education/Training:
· Bachelor's Degree: CIS Computer Information Systems; Information Technology, Computer Science or similar.
· Certifications Desired: One or more of the following: CCNA, CCNP Voice.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
