Job Title: Chat Process Executive
Location: Noida, Sector 63 (Work from Office), Rotational shift
Experience: 1–2 Years
Salary: 15000 to 30000 per month
Working Days: 6 Days a Week
Employment Type: Full-Time
Job Summary
We are hiring a Chat Process Executive to provide prompt and professional support to customers through chat. The ideal candidate should have excellent written communication skills, a customer-first approach, and the ability to handle multiple chat conversations efficiently.
Key Responsibilities
- Respond to customer queries via chat in a timely and professional manner.
- Resolve customer concerns and provide accurate information.
- Handle multiple chat sessions while maintaining quality and response time.
- Escalate complex issues to the relevant team when required.
- Maintain accurate records of customer interactions.
- Ensure customer satisfaction by delivering excellent support.
- Follow company policies, SOPs, and quality standards.
Requirements
- Graduate in any discipline.
- 1–2 years of experience in Chat Support, Customer Support, or Customer Service.
- Excellent written English communication skills.
- Good typing speed and attention to detail.
- Basic knowledge of MS Office and CRM tools is preferred.
- Strong problem-solving skills and customer-focused attitude.
- Willing to work from the office in Noida Sector 63.
Location: Noida Sector 63 (Work from Office)
Salary: 15000 to 30000 per month
Working Days: 6 Days a Week
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
