The Customer Relationship Executive (CRE) is responsible for ensuring seamless coordination between customers, site execution teams, and internal departments throughout the renovation project lifecycle. The role serves as the primary point of contact for customers, ensuring that project requirements are clearly communicated, executed efficiently, and delivered to customer satisfaction.
Key Responsibilities:
Customer Coordination & Relationship Management
- Act as the single point of contact (SPOC) for customers during project execution.
- Understand, document, and communicate customer requirements to relevant internal teams.
- Maintain regular communication with customers regarding project progress, timelines, and updates.
- Address customer queries, concerns, and escalations promptly and professionally.
- Ensure high levels of customer satisfaction through proactive engagement and support.
Site Execution Coordination
- Coordinate with site engineers, supervisors, contractors, and execution teams to ensure timely project delivery.Interdepartmental Collaboration
- Coordinate with Design, Procurement, Finance, Operations, and Project Management
- Monitor project milestones and follow up on pending activities.
- Facilitate smooth communication between customers and site execution teams.
- Track project progress and provide status updates to all stakeholders.
- Support issue resolution related to site execution, material availability, and scheduling.
Interdepartmental Collaboration
- Coordinate with Design, Procurement, Finance, Operations, and Project Management teams to ensure alignment on project requirements.
- Facilitate knowledge sharing and information flow across departments.
- Ensure customer feedback and project learnings are communicated to relevant teams for continuous improvement.
- Assist in resolving cross-functional challenges impacting project delivery.
Documentation & Reporting
- Maintain accurate records of customer communications, project updates, approvals, and change requests.
- Prepare periodic project status reports and customer update reports.
- Track customer feedback, complaints, and resolutions.
- Ensure all project-related documentation is updated and accessible to relevant stakeholders.
Service Excellence
- Identify opportunities to improve customer experience and execution processes.
- Support implementation of standard operating procedures (SOPs) and service quality standards.
- Ensure commitments made to customers are fulfilled within agreed timelines.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
