Objective
The Reservation Executive is responsible for handling reservation requests received through telephone, email, booking partners, referral networks, and central reservation systems. The role ensures accurate processing of bookings, maintenance of reservation records, preparation of booking confirmations, and timely handling of cancellations, modifications, and guest requests.
The position supports pre-arrival coordination, advance reservation deposit follow-ups and preparation of expected arrival information for operational departments. The Reservation Executive is responsible for maintaining accurate communication with guests and internal teams while ensuring compliance with reservation procedures, internal policies, and operational standards.
The role supports the company’s strategic goals by ensuring reservation accuracy, professional guest communication, and efficient coordination within the reservation process while maintaining confidentiality and professionalism in all MRS-related matters.
Responsibility
▪ Accurately process all reservation requests received via phone, email, or internal systems.
▪ Handle bookings from Sales, Front Office, and external booking partners.
▪ Maintain updated and complete reservation records in the ERP system.
▪ Apply correct tariff rates and booking policies as per packages and contracts.
▪ Process modifications, cancellations, and special requests promptly.
▪ Communicate reservation details effectively to the Front Office and other departments.
▪ Prepare and send timely booking confirmations and pre-arrival correspondence.
▪ Follow up with guests for missing details, payments, or clarifications.
▪ Assist in collecting guest preferences and coordinate with relevant teams to personalize stays.
▪ Maintain a friendly, courteous, and professional approach in all communications.
▪ Monitor daily availability and ensure correct inventory updates in the ERP and other channels.
▪ Flag discrepancies in room status, availability mismatches, or booking conflicts to the supervisor.
▪ Provide support in generating occupancy forecasts and daily reports.
▪ Assist with advance deposit tracking and payment follow-ups.
▪ Coordinate with Finance for reservation-related billing, no-show charges, and cancellations.
Education & Experience
▪ Bachelor's Degree /Diploma (Preferably Hospitality Management / Business Administration/ Travel & Tourism)
▪ 1 - 2 Years Reservation Executive or equivalent in the hospitality industry/ healthcare industry
▪ Language skills - Strong verbal and written skills in English & Malayalam
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
