A non-voice process involves handling customer queries, data entry, and backend tasks entirely through text (such as email, live chat, and messaging apps) or document processing, rather than over the phone.The exact roles and responsibilities vary based on the specific job, but general functions encompass the following:
Key Responsibilities
- Chat & Email Support: Respond to customer queries, resolve complaints, and troubleshoot issues in real-time or via ticket systems.
- Data Processing & Management: Accurately gather, process, and enter information into company systems.
- Record Keeping: Maintain accurate records of all interactions and transactions.
- Backend Operations: Provide administrative and operational support (e.g., insurance documentation, payroll, reporting) without direct verbal interaction.
Meeting SLAs: Consistently meet performance metrics related to response time, resolution rate, and customer satisfacti
Essential Qualifications & Skills
- Written Communication: Flawless written English (or the targeted language) with proper grammar, spelling, and tone.
- Tech Literacy: Proficiency with computers, web browsers, and basic software (e.g., Microsoft Office, CRM tools).
- Typing Speed: High typing speed and accuracy for handling multiple chat sessions or heavy data entry.
- Multitasking: Ability to handle multiple chats simultaneously while researching solutions.
- Age criteria 18 to 29 yesrs
Analytical Skills: Strong attention to detail and ability to understand complex issues through text.
Pay: ₹18,000.00 - ₹32,009.00 per hour
Work Location: In person
