Lead - Sales Support 3
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Vice President Operations The role of Global operating leader in Genpact is a high visibility role with an accelerated career path and immense growth potential. We are looking for a self-starter who is upbeat agile and can effectively lead operating teams enabling them to deliver compelling financial outcomes while improving efficiency. In this role you will: Own end-to-end client service delivery and P&L Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L Work closely with client CX Os and process owners Genpact operating teams and global relationship managers for key accounts Develop a strategy for winning and transitioning new deals while running and growing the existing relationships Be responsible for ensuring the right solution is proposed for new deals actively participating in the deal process aiding and enabling robust transitions delivering ongoing client happiness through consistent high class service delivery and thereby ensure high NPS cross sell and profitability Follow a structured road map beyond 18 to 24 months to tackle bigger leadership roles for the vertical Own the way in implementing new technologies in operations and display a strong executive presence Collaborate for the new deal process including solutioning pricing due diligence transition and stabilization Responsibilities: - Manage outsourced services delivery to ensure customer happiness and increased revenue through client up-sell - Collaborate and work with Genpact s global business and functional leaders to build and commercialize existing and new product offerings - Take a lead and work closely with digital teams to introduce breakthrough technology solutions into operations - Lead global operations to achieve and exceed P&L expectations - Use lean six sigma framework to drive continuous performance improvement - Implement appropriate mechanisms to identify understand and bring up performance gaps and/or performance breakthroughs including developing and implementing improvement plans to close performance gaps. - Collaborate for the new deal process including solutioning pricing due diligence transition and stabilization - Hiring and retaining the right talent provide career pathing for the team - Building a leadership pipeline - Drive delivery excellence and strive to drive process transformation and simplification in the delivery
Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing
Certifications
Required Skills
Business Consulting, Business Development, Change Management, Commercial Sales, Contract Management, CRM Consulting, Customer Service, Data Analytics, Data Science, Demand Forecasting, Microsoft Applications, Negotiation, Quantitative Research, Quote Preparation, Sales Compensation, Salesforce (Software), Sales Force Effectiveness, Sales Forecasting, Sales Performance Management (SPM), Sales Support
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
Sales Support
Remote Type -
Office
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
