- D2C experience is mandatory. Candidates must have hands-on experience handling customer support for D2C brands.
- Experience in Customer Success, Customer Support, Customer Experience, Operations, or E-commerce.
- Excellent verbal and written communication skills with a customer-first mindset.
- Looking for inquisitive, proactive, and solution-oriented individuals.
- Comfortable working 6 days a week (9-hour shift).
Key Responsibilities
- Handle 100+ inbound customer calls (volume may vary).
- Make 80+ outbound calls for abandoned cart recovery.
- Conduct customer feedback calls for WOW Bills (orders above ₹5,000).
- Resolve customer queries through WhatsApp, Email, and Support Tickets (50+ interactions daily).
- Ensure timely issue resolution while maintaining high customer satisfaction.
Pay: Up to ₹30,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Application Question(s):
- Do you have D2C experience?
Location:
- Kalyani Nagar, Pune, Maharashtra (Required)
Work Location: In person
