Job Summary
We are looking for an experienced and performance-driven Branch Manager to manage the daily operations, team performance, patient experience, sales, and business growth of our clinic.
Key Responsibilities
- Manage the clinic’s complete day-to-day operations
- Coordinate doctors, consultants, therapists, front-office, and support staff
- Monitor appointments, consultations, treatments, patient flow, and follow-ups
- Prepare duty rosters and manage staff attendance, training, discipline, and performance
- Ensure excellent patient service and professionally resolve complaints
- Explain treatment packages, pricing, payment options, and follow-up schedules
- Monitor enquiries and improve consultation, treatment, and package conversions
- Achieve monthly revenue, sales, patient-retention, and branch-performance targets
- Track billing, collections, expenses, discounts, outstanding payments, and daily transactions
- Manage inventory, product stock, consumables, wastage, and expiry dates
- Maintain patient records, consent forms, treatment documentation, and reports
- Ensure clinic cleanliness, hygiene, sterilization, safety, and confidentiality
- Submit daily, weekly, and monthly performance reports to management
- Coordinate local promotions, campaigns, patient-engagement activities, and social-media enquiries
Required Skills and Qualifications
- Previous experience managing a skin, hair, dermatology, aesthetic, beauty, wellness, or healthcare clinic is preferred
- Strong leadership, communication, team-management, and problem-solving skills
- Experience in clinic sales, lead conversion, revenue targets, and patient retention
- Ability to manage billing, inventory, staff schedules, operations, and performance reports
- Basic knowledge of skin, hair, scalp, aesthetic, and laser treatments is preferred
- Professional appearance, positive attitude, accountability, and strong work ethics
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Work Location: In person
