Job Description – Sales Support Desk Executive (Inside Sales & Sales Operations)Company
Surfex
Job Title
Sales Support Desk Executive (Inside Sales & Sales Operations)
Location
Andheri West, Mumbai
Employment Type
Full-Time
Experience Required
1–4 Years
Industry
Architecture | Interior Design | Building Materials | Surface Solutions | Construction Products
Compensation
CTC: ₹30,000 – ₹45,000 per month + Performance-Based Incentives
Working Days & Timings
· Monday to Saturday
· 10:30 AM to 6:30 PM (IST)
About Surfex Business
Surfex Business is a fast-growing and innovative company specializing in premium interior surface solutions for the architecture, interior design, and construction industry. The company offers an extensive range of decorative wall panels, fluted panels, acoustic panels, polymer laminates, and contemporary surface products that combine aesthetics, durability, and functionality. With a strong focus on quality, innovation, and customer satisfaction, Surfex partners with architects, interior designers, builders, contractors, developers, and channel partners to deliver world-class surface solutions for residential, commercial, hospitality, retail, healthcare, and institutional projects across India.
Job Summary
We are looking for a highly organized, proactive, and customer-focused Sales Support Desk Executive (Inside Sales & Sales Operations) to strengthen our sales operations and provide seamless support to the Business Development and Project Sales teams.
The ideal candidate will play a pivotal role in coordinating sales activities, managing customer interactions, handling documentation, maintaining CRM records, generating business reports, supporting inside sales initiatives, and ensuring smooth order execution.
This role requires excellent communication, coordination, analytical thinking, attention to detail, and the ability to manage multiple priorities while maintaining a high level of customer satisfaction.
Key ResponsibilitiesSales Support & Coordination
· Provide end-to-end administrative and operational support to the Business Development and Sales teams.
· Prepare quotations, proposals, purchase orders, invoices, proforma invoices, and other sales-related documentation.
· Coordinate with customers regarding product enquiries, pricing, quotations, order confirmations, deliveries, and after-sales support.
· Process customer orders accurately and ensure timely execution by coordinating with internal departments.
· Maintain complete documentation for enquiries, quotations, orders, dispatches, and customer communication.
· Coordinate with logistics, procurement, finance, warehouse, and operations teams to ensure seamless order fulfilment.
· Ensure all sales documentation complies with company policies and internal processes.
Inside Sales Management
· Handle inbound sales enquiries received through calls, emails, websites, social media, and other marketing channels.
· Conduct outbound calls to prospective customers for lead generation, follow-ups, and appointment scheduling.
· Qualify sales enquiries before assigning them to the Business Development team.
· Follow up with customers on pending quotations, approvals, purchase orders, and order confirmations.
· Maintain regular communication with architects, interior designers, builders, contractors, dealers, distributors, and corporate clients.
· Coordinate appointments and meetings for the Business Development team.
· Assist in lead nurturing and pipeline management through timely follow-ups.
· Support customer engagement initiatives to improve enquiry conversion and customer retention.
Customer Relationship Management
· Build and maintain strong professional relationships with customers and channel partners.
· Respond promptly to customer queries and resolve issues professionally.
· Ensure high levels of customer satisfaction through proactive communication and coordination.
· Maintain complete customer records and communication history in the CRM system.
· Support repeat business through timely follow-ups and relationship management.
Sales Administration & MIS
· Maintain and regularly update CRM, customer database, and sales records.
· Prepare Daily, Weekly, and Monthly MIS reports for management review.
· Generate reports related to enquiries, quotations, orders, sales pipeline, collections, and customer interactions.
· Track pending quotations, follow-ups, approvals, and order closures.
· Assist in sales forecasting and pipeline reporting.
· Maintain accurate records of customer interactions and business transactions.
Internal Coordination
· Coordinate effectively with Sales, Marketing, Finance, Logistics, Procurement, Warehouse, and Operations teams.
· Ensure smooth communication between customers and internal stakeholders.
· Escalate critical customer concerns to the appropriate departments for timely resolution.
· Support management with business data, documentation, and analytical reports.
Key Result Areas (KRAs) & Key Performance Indicators (KPIs)
The performance of the Sales Support Desk Executive will be evaluated based on the following:
Sales Support
· Accuracy and timeliness of quotations and sales documentation.
· Order processing efficiency.
· Sales coordination and execution support.
· Timely follow-up on enquiries and quotations.
Inside Sales Management
· Lead qualification and management.
· Customer follow-ups and enquiry conversion support.
· Appointment scheduling for Business Development Executives.
· Sales pipeline tracking and nurturing.
· Customer engagement and relationship management.
Customer Service
· Customer query resolution.
· Customer satisfaction and responsiveness.
· Repeat customer engagement.
· Professional communication and service quality.
Reporting & Compliance
· CRM updates and data accuracy.
· Daily, weekly, and monthly MIS reporting.
· Documentation accuracy.
· Adherence to internal processes and company policies.
Internal Coordination
· Cross-functional coordination with internal departments.
· Timely execution of customer requirements.
· Effective communication and collaboration with the sales team.
· Problem-solving and process efficiency.
Professional Competencies
· Communication skills.
· Coordination and multitasking abilities.
· Time management.
· Attention to detail.
· Analytical thinking.
· Ownership and accountability.
· Teamwork and collaboration.
Required Skills & Competencies
· Excellent verbal and written communication skills.
· Strong interpersonal and coordination abilities.
· Customer-centric approach with excellent relationship management skills.
· Strong follow-up and organizational capabilities.
· Good analytical and problem-solving skills.
· Ability to prioritize tasks and manage multiple assignments simultaneously.
· High attention to detail and documentation accuracy.
· Proficiency in Microsoft Office (Excel, Word, PowerPoint).
· Working knowledge of CRM or ERP software will be an added advantage.
· Ability to work independently as well as collaboratively within a team.
Educational Qualification
· Bachelor’s Degree in Business Administration, Commerce, Marketing, Management, or any related discipline.
Experience
· 1–4 years of experience in:
o Sales Support
o Sales Coordination
o Inside Sales
o Customer Relationship Management
o Sales Operations
o Backend Sales
o B2B Customer Support
Candidates from the following industries will be preferred:
· Building Materials
· Decorative Surface Products
· Laminates
· Plywood
· Veneers
· Wall Panels
· Furniture
· Hardware
· Tiles
· Sanitaryware
· Lighting
· Architectural Products
· Interior Products
· Construction Products
Preferred Candidate Profile
The ideal candidate should be:
· Passionate about customer service and sales coordination.
· Comfortable handling multiple tasks in a fast-paced environment.
· Highly organized with excellent follow-up skills.
· Proactive and solution-oriented.
· Strong in documentation, reporting, and process management.
· A collaborative team player with a positive attitude.
· Willing to learn and grow within the sales and business development function.
· Immediate joiners will be preferred.
Why Join Surfex Business?
· Opportunity to work with one of India’s emerging premium interior surface solution brands.
· Dynamic, collaborative, and professional work environment.
· Exposure to end-to-end sales operations and customer relationship management.
· Attractive salary package with performance-based incentives.
· Continuous learning and career growth opportunities.
· Opportunity to work closely with architects, designers, builders, and leading industry professionals.
· Performance-driven culture with ample opportunities for career advancement.
Apply Now
If you are passionate about customer engagement, sales operations, inside sales, and supporting high-performing sales teams, we would love to hear from you.
Join Surfex and become an integral part of a growing organization committed to delivering innovative surface solutions across India.
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
