Preferred Immediate Joining work place Coimbatore
Experience (Minimum 6+ Years in Hotel Reservations)
Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
- Ensure smooth and efficient reservation operations to meet or exceed revenue targets.
- Thorough knowledge of entire reservation procedures as per hotel operating systems.
- Handle all reservation correspondences professionally.
- Review daily reservations and arrival reports.
- Prepare and monitor occupancy forecasts.
- Record and update Company / Travel Agent rates in the system and correspondence files.
- Handle reservation inquiries while maintaining strong relationships with travel agents and corporate clients.
- Liaise with Sales Department regarding occupancy, rates, and reservation analysis.
- Identify top-producing accounts and ensure proper recognition.
- Ensure reservation staff are knowledgeable about hotel facilities and guest services.
- Prepare production reports and distribute to concerned departments.
- Review no-shows and cancellations; process charges as per hotel policy.
- Manage room blocking for long stays, suites, and special group requests.
- Supervise group reservations and coordinate with Sales and Revenue Manager.
- Maintain cordial relationships with commercial and corporate clients.
- Monitor telephone etiquette and overall performance of reservation staff.
- Ensure special handling for repeat guests and VIP guests.
- Follow up on tentative bookings and update reservation status.
- Maintain accurate information in the reservation system.
- Ensure guest requirements are fulfilled by coordinating with other hotel departments.
- Provide professional service across all guest communication channels.
- Actively upsell hotel facilities and promotions to maximize revenue.
- Update reservation reports regularly with accurate data.
- Key Skills
- Hotel Reservation Systems (PMS Knowledge)
- Occupancy Forecasting & Revenue Coordination
- Group Reservation Management
- Corporate & Travel Agent Handling
- Upselling & Revenue Maximization
- Report Preparation & Data Analysis
- Excellent Communication Skills (Written & Verbal – English)
- Multitasking & Pressure Handling Ability
- Strong Coordination & Leadership Skills
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Education:
Experience:
- Reservations: 1 year (Preferred)
Work Location: In person
